Customer Service Agent job DeLand Florida
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Location: DeLand, Florida
Date Posted: 1/24/2020
Category: Customer Service/Technical Support
Job Code: 1872BR-1787
As a Premium User Support Specialist, you will be helping our largest users! We support a major online payment processor that helps fuel online business. You will be supporting users with a variety of items when it comes to managing the payments area of their business. This could include helping them issue refunds, track a payment, integrate their platform, and so much more! Premium User Support is a newly created team, with the opportunity to make a real impact on the future of the organization.
Your focus will be to identify the root cause of priority user questions, present your answers in a clear and personalized manner, and proactively include value add suggestions where relevant. This will combine deep product expertise with a commitment to helping our strategic partner organizations succeed across a range of industries.
Accountable for recognizing and recommending when there are needs-based up-sell & cross-sell opportunities. Can proactively apply the offering capabilities to the customer situation; recommend additional offerings and speak broadly about all Intuit offerings while also exploring additional details as customer need arises.
SYKES offers you:
$12.00 hourly rate
100% Free College Tuition: After just one year of employment, our employees can earn the online degree of their choice through Ashford University.
Career advancement opportunities
Fun team environment
Position Type: Full-Time Permanent
Years of Experience Required:
Contact Name: SYKES - US Center
Company: SYKES - US Center
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