Customer Service Rep - Health Services job Richmond Virginia
Customer Service Rep - Health Services job Richmond Virginia
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Customer Service Rep - Health Services Job

Employer Name: SpiderID: 9327058
Location: Richmond, Virginia Date Posted: 1/24/2020
Wage: $9.00 - $10.00 per hour Category: Customer Service/Technical Support
Job Code: JN -012020-114134

Job Description:

Customer Service Representative - Health Services
Location: Richmond VA
Duration: 4 month Contract-to-hire

Consistent attendance is required.

Minimum high school diploma or GED; previous experience in a customer service role, preferably in a call center or health services enrollment environment; understanding of the needs and problems faced by disadvantaged population; previous experience with computers, phone systems and headsets preferred; excellent organizational, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; and the ability to work as a team member, as well as independently.


  1. Responds to and documents enrollment and general inquiry calls.

  2. Provides responses to questions, and refers callers to alternate sources when appropriate.

  3. Assists Consumers with choosing PH-MCOs and PCPs by providing education and objective information.

  4. Assists Consumers with PH-MCO and PCP transfers.

  5. Educates Consumers by providing information regarding physical and behavioral health services and service providers under the HealthChoices Program, ACCESS Plus and Voluntary Managed Care Programs.

  6. Maintains updated knowledge of the EAP and the HealthChoices, ACCESS Plus and Voluntary Managed Care programs.

  7. Maintains knowledge of State systems necessary to perform job duties.

  8. Maintains updated knowledge of managed care plans that are available to Consumers.

  9. Performs data entry as required, including entering enrollments for Consumers.

  10. Participates in outreach activities, as required.

  11. Reports any issues, concerns, and problems to the Call Center Supervisor.

  12. Meets all standards established for this position as outlined in the attached performance criteria.

  13. Performs other duties as may be assigned by management.

Job Criteria:
Start Date: 2/3/20
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Catapult Solutions Group Company Type:
Company: Catapult Solutions Group

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