Tier II Help Desk Technician job Woodland Park Colorado
Tier II Help Desk Technician job Woodland Park Colorado
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Tier II Help Desk Technician Job

Employer Name: SpiderID: 9322962
Location: Woodland Park, Colorado Date Posted: 1/23/2020
Wage: Up to $0.00 per year Category: Information Technology
Job Code: 361296

Job Description:

Our client is seeking a Tier II Helpdesk Technician for an exciting contract to hire opportunity. The Tier II Helpdesk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently.

Monitor and respond effectively to support requests received through the IT helpdesk system
Troubleshoot Tier I/Tier II computer hardware and software problems for end users
Research and recommend purchases of computers, printers, peripherals and software
Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems
Image and migrate computers
Document processes for training purposes
Assist with some Network/Server level projects/tasks as needed
Use remote software to resolve problems that can be fixed through a remote session
Other tasks as needed

Knowledge of PC hardware, including monitors, printers, scanners and other peripherals
Excellent customer service disposition
Excellent communication skills including verbal, written, and listening skills
Ability to handle a wide variety of duties with minimal supervision
Willingness and ability to lift and/or move equipment/boxes up to 50lbs
Willingness to drive 30 minutes on occasions, between Colorado Springs and Woodland Park, CO to support 2 separate locations

3+ years of overall Helpdesk Support experience (at least 1 year of Tier II support)
Must have Windows 10 support experience
Must have Office 365 support experience
A+/Network+/Microsoft/Apple Certifications a plus
Microsoft SharePoint 2010 experience a plus
Mac OSX and iOS experience a plus
NEC VOIP Phone System experience a plus

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology

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