Customer Service (Technical Support) job Spring Hill Tennessee
Customer Service (Technical Support) job Spring Hill Tennessee
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Customer Service (Technical Support) Job



Employer Name: SpiderID: 9321531
Location: Spring Hill, Tennessee Date Posted: 1/22/2020
Wage: $11.50 - $13.25 per hour + -- Category: Customer Service/Technical Support
Job Code: 5134/4061

Job Description:

Our Mission at ibex is Your Success!

Do you enjoy interacting with people? Are you a natural problem-solver? Does working with technology excite you?! If this is YOU, come be a part of our growing ibex technical support team!

ibex is recruiting customer service representatives for technical support, for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!



About ibex:


ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.


Responsibilities:

Our customer service representatives perform the following tasks:



  • Carefully listen to and understand customer issues

  • Probe and isolate issue causes

  • Utilize available resources to identify appropriate solutions for customers

  • Explain product features and benefits, answering questions and setting proper expectations for customer inquiries

  • Ensure customer satisfaction through effective call resolution

  • Identify and escalate emerging product or customer dissatisfaction issues

    These positions are full-time, 40 hours per week. We are seeking candidates to fill a variety of schedules including days, nights and weekends. ibex sets every candidate up for success by offering a minimum of three weeks of paid professional training.



    Requirements of the position include:

  • High school diploma or the equivalent

  • 18 years of age or older

  • Basic computer navigation and technical skills

  • Advanced problem-solving skills

  • Typing proficiency of at least 25 words per minute

  • Ability to multi-task

  • Excellent interpersonal and communication skills

  • Company drug screen and background check are required

    Benefits:

    We offer our employees the following comprehensive benefits and incentives plan:

  • Medical, Dental and Vision Insurance

  • 401(k) with company match

  • Paid Time Off

  • Paid professional training

  • Employee referral bonus plan

    ibex is an Equal Opportunity Employer



Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: IBEX Global Company Type:
Company: IBEX Global
City:
State:
Zip:

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