Service Desk Analyst job Washington District of Columbia
Service Desk Analyst job Washington District of Columbia
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Service Desk Analyst Job

Employer Name: SpiderID: 9315996
Location: Washington, District of Columbia Date Posted: 1/21/2020
Wage: Up to $0.00 per year Category: Information Technology
Job Code: 361214

Job Description:

The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. Responsibilities include: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.

  • 11:00 p.m. to 11:00 a.m. Saturday and Sunday; 7:00 a.m. to 2:45 p.m. Monday and Tuesday

  • 10:15 a.m. to 7:00 p.m. Thursday and Friday; 8:00 a.m. to 7:00 p.m. Saturday and Sunday


  • Minimum of three years of experience in end-user support.

  • Two-year college degree preferred. Equivalent experience will be considered.

  • Strong communication and interpersonal skills.

  • Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.

  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.

  • Flexibility to work additional shifts as needed.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology

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