Customer Experience Officer job Chicago Illinois
Customer Experience Officer job Chicago Illinois
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Customer Experience Officer Job



Employer Name: SpiderID: 9187297
Location: Chicago, Illinois Date Posted: 12/9/2019
Wage: Category: Secretary/Admin. Assistant/Receptionist
Job Code:
Number Of Openings: 2

Job Description:
Role: Customer Experience Officer
Salary Range:  16 usd + bonus for achievements
Permanent Position
We're passionate about making our clients satisfied and up to date with our services.
We work with many e-commerce businesess across the globe.
We’re looking for a dynamic, empathetic and passionate customer service representative
to join our team and help us deliver an outstanding experience for our customers.
What you’ll be doing on a day-to-day basis
Providing exceptional support to our customers across a number of different channels, including social media, email, live chat, and phone
Identifying problems quickly and liaising with our engineering team to resolve customer issues
Responding to customer complaints and escalating issues as required
Understanding and sharing customer feedback and ideas with our product team
Communicating any outages or incidents that are affecting our users
You will receive the full training
Interview Process
Initial chat with talent team
Short task to be done at home
Declaration of your start date

Requirements
You’re a great communicator
You’re flexible and quick to adapt to change
You take ownership of your work
You’re friendly with a passion for building great relationships and a positive culture
If you have a clean criminal background

Benefits

free coffee and snacks
team lunch every friday


Job Requirements:
Would be great if you have a background in any sort of customer service.
Must be open minded, easy to talk to and willing to learn, everything else we will train you!
Please be aware we are conducting background checks for our candidates.


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel: None
Vacation Time: Negotiable / Other


Job Benefits:
Health/Dental Benefits, Retirement Benefits, Casual Dress

Company Profile:
FCR is re-inventing the B2B marketplace for online businesses. We connect online vendors with buyers, significantly reducing costs for our customers. 2020 will be a year of rapid expansion as we add new geographic markets and vendors while also improving our technology stack.

Contact Information:
Contact Name: David Barmley Company Type: Employer
Company: FCR
City: Chicago
State: Illinois
Zip:

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