Senior Business Analyst - Customer Experience job Paramus New Jersey
Senior Business Analyst - Customer Experience job Paramus New Jersey
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Senior Business Analyst - Customer Experience Job

Employer Name: SpiderID: 9105988
Location: Paramus, New Jersey Date Posted: 11/8/2019
Wage: Negotiable Category: Utilities
Job Code: BBBH30840

Job Description:

Job Summary

  • The Senior Business Analyst - Customer Experience acts as an intermediary between business, customer experience, and technology teams.

  • The Senior Business Analyst is an active thought partner and application visionary that shapes the digital customer experience demand among the business.

  • The Senior Business Analyst works with project teams and business clients to collect, clarify, and translate business requirements into documentation and conceptual design (using appropriate tools and models) from which IT solutions are estimated and developed in accordance with business priorities.

As well as:

  • Work with executive and senior leaders to creating and maintain an operating plan to achieve the strategic customer experience roadmap and operating platform that defines the people, processes, tools, and technology for that business unit.

  • Partner with business and technology partners to elicit, analyze, translate, and document business requirements into technical & functional requirements.

  • Analyze, document and test program development, logic, process flows and specifications.

  • Analyze CX data sources to monitor performance and identify improvement opportunities.

  • Partner with business to conduct user acceptance testing.

  • Document user manuals to describe application installation and operating procedures.

  • Other duties as required or directed to ensure the achievement of the position objectives and other business objectives of the Client.

Please submit your resume for consideration. Once submitted, feel free to contact Esha at 209-286-7401 for additional information.

Approx. Duration: 3 months

About Hired By Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.
Equal Opportunity Employer
WBENC Certified
WOSB Certified
*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

We work hard to match our candidates with the right career opportunities. Let us find you a #MatrixMatch so you can reach your career goals!

Connect with us on LinkedIn and see how we can impact your career!

Hired by Matrix Career Center:

Job Criteria:
Start Date:
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Hired by Matrix, Inc. Company Type:
Company: Hired by Matrix, Inc.

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