Help Desk Support job Tampa Florida
Help Desk Support job Tampa Florida
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Help Desk Support Job

Employer Name: SpiderID: 9099721
Location: Tampa, Florida Date Posted: 11/6/2019
Wage: $17.00 - $21.00 per year Category: Information Technology
Job Code: 355250

Job Description:

SNI Technology® is looking for outstanding Helpdesk Support people with excellent customer service. Successful candidates will have the following skills:

  • High School Diploma and 2 years practical experience.

  • Equipment/Software Experience:
    - Microsoft Windows and/or Mac OS.
    - Windows Server and Active Directory.
    - Understanding of network principles.

  • Provide 1st line technical support via phone and email.

  • Remote and on-site support to end users.

  • High degree of customer service.

  • Log all calls on the ticketing logging system.

  • Help resolve any hardware or software problems.

  • Experience with System Center Configuration Manager (SCCM).

  • Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).

  • Diagnose and resolve technical hardware and software issues.

  • Virtualization experience (i.e. VMWare).

  • Update configuration files.

  • Basic understanding of PC hardware installation, set-up and configuration.

  • Responsible for system back-ups.

The following skills are all pluses to have with:

  • Diploma / Bachelor degree Computer Science or equal.

  • Previous Helpdesk (telephone support) experience.

  • Excellent telephone manner.

  • TCP/IP experience.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology

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