Help Desk Network Solutions Tech job Springfield Virginia
Help Desk Network Solutions Tech job Springfield Virginia
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Help Desk Network Solutions Tech Job

Employer Name: SpiderID: 9087104
Location: Springfield, Virginia Date Posted: 11/1/2019
Wage: $20.00 - $21.00 per hour Category: Information Technology
Job Code: 358752

Job Description:

Responsible for visiting client sites to complete the installation of multi-function office equipment and Level 1 help desk support.

Essential Duties & Responsibilities:

* Contacting customer POC to schedule installation as well as verify configuration.
* Visiting client sites to complete the installation of basic equipment hardware accessories.
* Multi-function device programming, such as network configuration data.
* Installation and configuration of print drivers in both local and server environments.
* Configure customer-selected scanning options.
* Transfer data such as customer address books from existing devices to new devices.
* Basic end-user training.
* Meet all company service level agreements.
* Ensuring a high level of client satisfaction by meeting clients' needs in a courteous, timely, and cost-effective manner.
* Maintaining current technical knowledge and continuously expanding knowledge of new technology and equipment.
* Working a consistent 40-hour workweek, meeting "first call" time requirements.
* True and accurate reporting. Use company ERP to account for utilization hours.
* Effective time management.

Financial Responsibilities (if applicable):

  • None

Supervisory Responsibilities (if applicable):

  • None


  • High School Diploma or equivalent


  • One year of experience in the IT field preferred

  • Basic networking skills and aptitude required.

  • Excellent customer service skills

Technical background and experience dealing with a fast-paced environment preferred

    • Valid driver's license required

    • Ability to clear security and background checks

    • Familiarity with MS Office and Help Desk software

    • Excellent verbal and written communication skills

    • Ability to work under pressure and prioritize workload

    • Must be extremely organized and able to multi-task

    • Attention to detail and excellent follow-through skills

    • Ability to work independently with minimal supervision

Physical Requirements:

  • Ability to stand for long periods.

  • Ability to lift 50 lbs.

  • Frequently move MFD's.

Special Requirements (Please list such as overnight travel, training or certification that must be completed after employment begins, etc.):

  • None

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Staffing Now Company Type:
Company: Staffing Now

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