Helpdesk job New Braunfels Texas
Helpdesk job New Braunfels Texas
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Helpdesk Job

Employer Name: SpiderID: 9086198
Location: New Braunfels, Texas Date Posted: 11/1/2019
Wage: $17 - $21 per hour Category: Information Technology
Job Code: BBBH12167

Job Description:

Help Desk Technician - Contract to Hire


  • Serve as the first point of contact for internal employees seeking technical assistance over the phone or email

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Determine the best solution based on the issue and details provided by customers

  • Walk employees through the problem-solving process

  • Direct unresolved issues to the next level of support personnel

  • Provide accurate information on IT products or services

  • Record events and problems and their resolution in logs in tracking software

  • Follow-up and update employee status and information


  • CompTIA A+, Security+ and Network+

  • Proven experience as a help desk technician or other technical customer support role

  • Tech savvy with working knowledge of MS Office products, POS systems and remote control

  • Good understanding of computer systems, mobile devices and other tech products

  • Ability to diagnose and resolve basic technical issues

  • Proficiency in English

  • Excellent communication skills

  • AA or Technical School (BSc/BA in IT, Computer Science or relevant field preferred)

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: The HT Group Company Type:
Company: The HT Group

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