Licensing Technology Analyst job Madison Wisconsin
Licensing Technology Analyst job Madison Wisconsin
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Licensing Technology Analyst Job

Employer Name: Wisconsin Department of Agriculture, Trade and Consumer Protection SpiderID: 9082908
Location: Madison, Wisconsin Date Posted: 10/31/2019
Wage: Category: Information Technology
Job Code:
Number Of Openings: 1

Job Description:
Under the general supervision of the Internal Operations Section Chief, this position is an administrative contact and technical advisor for the bureauís electronic licensing and inspection system, the current vendor being HealthSpace. This position requires knowledge in the use of licensing and inspection software programs and the role of information technology on program operations within the Division of Food and Recreational Safety.

This position is responsible for troubleshooting technical end user related problems. This position provides technical assistance and performs technical related work in the day-to-day maintenance of HealthSpace inspection and licensing software. The position requires technical computer skills along with a basic understanding of the food safety inspection process to determine the dynamics of how the inspection component will be implemented in the field by sanitarians.

This position provides technical assistance and support to over 80 field and central office staff as well as 58 local health departments that use the Stateís licensing and inspection program. This encompasses support for over 400 individuals from usage issues to troubleshooting licensing, billing, inspection, and installation issues. This position provides occasional training to staff and local health departments. This position is responsible for maintaining system security by managing system user I.Dís.

Job Requirements:
Minimum Qualifications (Required - Candidates must have experience and/or education relevant to these areas in order to be considered further):

1. Experience utilizing electronic licensing and inspection software (e.g. HealthSpace).

2. Experience creating written training materials such as standard operating procedures and/or training manuals.

3. Experience with testing software prior to implementation of new system upgrades or data migration.

4. Proficient in Microsoft Suite products such as: Outlook, Word, Excel, and PowerPoint.

The Most Qualified Candidates will also describe experience and/or education in the following areas:

1. Experience providing user support and consultation as it relates to the utilization of licensing software such as HealthSpace, CRM, etc.

2. Experience working within a team structure as well as independently to resolve problems and facilitate communication with end users of a software product.

3. Experience analyzing data trends and working with software vendors and/or management to implement changes to a system to increase consistency and efficiency in both the software application and user processes.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time: More Than 3 weeks / year

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Company Cafeteria

Company Profile:
DATCP works hard to serve the people of Wisconsin assuring: safe, wholesome food; consumer protection and fair business practices; animal and plant health; a clean environment; and strong agriculture and commerce. We are located in the Prairie Oaks State Office Building situated on Madisonís southeast side and nestled atop a beautifully wooded and scenic hilltop venue. Our employees enjoy ample, low-cost parking at the facility. We are only minutes away from the Beltline Highway, Interstate 90 and Highway 51 for quick access to local restaurants, retail and service locations.

Contact Information:
Contact Name: Madeline Erce Company Type: Employer
Company: Wisconsin Department of Agriculture, Trade and Consumer Protection
City: Madison
State: Wisconsin
Zip: 53718
Web Site:

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