Help Desk Technician II job Jacksonville Florida
Help Desk Technician II job Jacksonville Florida
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Help Desk Technician II Job

Employer Name: SpiderID: 9072365
Location: Jacksonville, Florida Date Posted: 10/28/2019
Wage: Up to $0.00 per year Category: Information Technology
Job Code: 340380

Job Description:

SNI Technology has a client on the Southside of Jacksonville, FL, in need of two Sr. Help Desk Technicians.

The Sr. Help Desk Technician is responsible for answering overflow of incoming emails and support calls. Analyze issues being escalated from Tier 1 and root cause problems. Follow troubleshooting steps to correct issues and escalate tickets to Engineer 3 Technicians as needed.

Essential Duties and Responsibilities

  • Thoroughly document issue details and troubleshooting steps

  • Troubleshoot all network related issues and escalate as needed

  • Create documentation for troubleshooting steps for Jr. Help Desk Technicians

  • Troubleshoot network connectivity issues

  • Nice to have skills: Jira, Solarwinds

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology

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