Remedy Administrator job San Antonio Texas
Remedy Administrator job San Antonio Texas
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Remedy Administrator Job

Employer Name: SpiderID: 9067122
Location: San Antonio, Texas Date Posted: 10/25/2019
Wage: Negotiable Category: Information Technology
Job Code: 2019-00LX

Job Description:

This individual will support the Enterprise ITSM project through operational, maintenance, and sustainment activities associated with Enterprise ITSM and its portfolio of applications (Remedy ITSM, Digital Workplace, Remedy Single-Sign-On, BMC Discovery).

Minimum Qualifications

  • Bachelor's Degree in IT, Cyber Security, Business, Engineering, Management or a related field. An

  • Associate's Degree with 5 years of experience may be substituted for the BA/BS or equivalent relevant experience.

  • 5 years of relevant experience

  • Active Secret Clearance

  • Security+ certification (or other IAT level II cert)


  • Strong working knowledge of the BMC product set ( Remedy ITSM, Digital Workplace, Remedy Single-Sign-On, BMC Discovery) as well as CMDB and Discovery configuration and management.

  • Excellent communication skills in working with technical and non-technical staff and the ability to develop and maintain collaborative relationships among all levels of an organization and with customers.

  • Experience working in the BMC Product Set

  • Ability to perform configurations and support patching and installs.

  • Strong organizational and time/task management skills.

  • A polished, professional demeanor with good interpersonal skills. Strong verbal and written communication skills.

  • Ability to maintain foundation data, and perform bulk data loads.

  • Participate in ticket triage and issue mitigation.

  • Experience with system performance monitoring for preventative maintenance.

  • Strong experience in CMDB and Discovery configuration and management.

  • Versed in requirements gathering and working directly with functional customers to define solutions.


Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: ASM Research Company Type:
Company: ASM Research

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