User Support Technician job Mississauga Ontario
User Support Technician job Mississauga Ontario
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User Support Technician Job

Employer Name: CNB Computers Inc. SpiderID: 9055484
Location: Mississauga, Ontario Date Posted: 10/22/2019
Wage: $30.40/hour Category: Information Technology
Job Code:
Number Of Openings: 2

Job Description:
Main Duties:

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Maintain daily performance of computer systems
Provide coverage of first-level help desk support
Emulate or reproduce technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage

Job Requirements:
Strong knowledge of troubleshooting all Microsoft Windows O/A and application suite
Ability to absorb and retain information quickly
Ability to effectively prioritize and execute tasks in a high-pressure environment
Excellent communicator who constantly thrives to improve themselves

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time: 2 weeks / year

Contact Information:
Contact Name: Bony Company Type:
City: Mississauga
State: Ontario

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