On-Site Support Representative job Louisiana Louisiana
On-Site Support Representative job Louisiana Louisiana
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On-Site Support Representative Job

Employer Name: SpiderID: 9035379
Location: Louisiana, Louisiana Date Posted: 10/15/2019
Wage: Negotiable Category: Information Technology
Job Code: ATE0004P5

Job Description:

Jacobs is a global technology company, delivering solutions for a more connected, sustainable world. We test, operate, sustain, and secure critical infrastructures and weapons systems using unique technology application and agile software development capabilities to improve mission capability and operational readiness. Jacobs' deep experience with advanced technology systems and our wide-ranging program support capabilities work together to make us a premier partner to aerospace and defense clients locations around the world.

We are looking for an On-Site Support Representative to support the Patriot Excalibur (PEX) program in Barksdale, LA.

Patriot Excalibur (PEX) is USAF software used to automate processes such as scheduling, training, and standardization/evaluation in squadron sized units using an Agile software engineering approach. The successful candidate will be responsible for working with the team to provide guidance on real world utilization of PEX and conduct test activities.

Under governmental direction, provide dedicated, on-site support for customized applications, interfaces, and systems administration requested by Major Commands. Interact with government customers to support PEX implementation, upgrades and disposition.

Work scope may include any/all of the following duties:

  • Coordinate with base Small Computers and Communications support agencies to ensure PEX is installed and operating correctly

  • Assist military personnel with the installation of PEX servers and clients, including non-scheduled updates and/or patches to applicable servers and clients

  • Oversee PEX implementation, upgrades, and disposition; ensure local hardware is compatible with PEX software

  • Manage PEX security permission levels, user list, and access levels

  • Provide initial, continuity, or refresher training to local users on-site in the operations of PEX features and upgrades

  • Troubleshoot PEX software problems found by the user at the unit or squadron to provide problem identification, resolution and tracking to include logging the problem, duplicating through testing and analyzing until a resolution is found

  • Maintain control and cognizance over USG unclassified/classified data.

*This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities.

Bachelors degree from an accredited college or university in Computer Science, Information Systems, Engineering, or other related discipline and 4 years of relevant experience. Four years of progressive/related experience can be substituted for the degree.

***Must have an active Secret clearance prior to hire***

Knowledge, Skills, and Abilities:

  • Four years' experience administering infrastructure support to mainframe and/or client server systems and/or DoD systems is required.

  • Dependent upon local unit requirements, knowledge of networking hardware/software over classified and unclassified government networks may be required.

  • Patriot Excalibur experience highly desirable.

  • Operating flying and non-flying experience in training, Stan/Eval, scheduling, and readiness experience is desirable.

  • Dependent upon local unit requirements, be knowledgeable on the core systems and database management and maintain control over certified PEX systems.

  • Must have ability to interact with and provide timely support to government customers

  • Air Force experience in one of the following backshop areas: Training, Stan/Eval, Scheduling, and/or Unit Readiness Tracking is highly desirable.

  • Server Administration experience with Microsoft Server 2012 or Server 2016 required.

  • System Administrator experience with SQL Server desirable.

  • System Administrator experience with Microsoft IIS Servers highly desirable.

  • Background in networking application knowledge to include Active Directory, DHCP, DNS and SMTP.

  • Direct experience with computer and and network hardware components is highly desirable.

  • Experience in DISA STIGs or securing computer/server equipment is beneficial.

Training and Certifications:

Must possess DOD 8570 level 1 certification (Security+) on hire date.

Performance Work Statement (PWS) may define and require specialized training and/or Certifications in order to effectively satisfy work requirements.

Training for specialized PWS requirements will be provided

Guidelines (level of supervision required to perform):

  • Must be able to work independently but within the framework established by the supervisor and/or customer.

Complexity of tasks/responsibilities:

  • Must be able to identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelationships, and anticipate customer need.

  • Must decide course of action based on analyses of the subjects and issues related to the assignments and select the appropriate course of action from acceptable alternatives.

  • Must be able to work independently and with minimal to no supervision

Essential Functions/Requirements:

Physical Requirements: Sedentary: involves sitting most of the time buy may involve walking or standing for brief periods of time. Exerts up to 10 lbs. of force to lift, carry, push, pull or otherwise move objects.

Work Environment:

Cubical environment in a confined/restricted work area.

Criticality of Attendance:

Must be able to work within the shift hours of 7:00 a.m. and 6:00 p.m.

With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential. Must be flexible to support the customer. Punctuality and regular attendance are necessary to meet deadlines.

Equipment and Machines:

Standard office equipment and machines: personal computer, scanner, copy machine, telephone, printer, fax machine, and other office equipment including desk supplies.

Travel Requirements:

Occasional travel required.

Other Essential Functions:

Must be able to secure and maintain a DoD security clearance.

Must be a U.S. Citizen

Must pass drug testing.

Must be able to read and write effectively in English.

Must embrace Beyond Zero/Safety principles of Jacobs to include; adhering to safe work practices and standards while performing daily tasks, taking responsibility for own and coworkers' safekeeping and encouraging others to work safely.

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management.

Must perform work activities requiring interaction, negotiating, instructing, supervising, persuading or speaking with others.

Must be able to work under supervision and respond appropriately and professionally to criticism from a supervisor.

Must be able to read and write effectively in English.

Must embrace Beyond Zero/Safety principles of Jacobs to include; adhering to safe work practices and standards while performing daily tasks, taking responsibility for own and coworkers' safekeeping and encouraging others to work safely.

Must be flexible to support the customer.

Must be a resident in the local area of the main supported unit.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Worley Company Type:
Company: Worley

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