Help Desk II-Piscataway, NJ job Piscataway New Jersey
Help Desk II-Piscataway, NJ job Piscataway New Jersey
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Help Desk II-Piscataway, NJ Job

Employer Name: SpiderID: 9035316
Location: Piscataway, New Jersey Date Posted: 10/15/2019
Wage: Up to $0.00 per year Category: Information Technology
Job Code: 359272

Job Description:

This position is a mid-level desk side user assist position. Incumbents in this position will work as part of a project team to provide software and/or hardware support while developing the skills to improve their contribution to the IT Department. The incumbent has general knowledge and experience in Information Technology and supports the overall IT functions of the Company. The right candidate for this position must provide support for incident resolution and requests reported to the global service desk. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components. The Service Desk Engineer is responsible for collecting information via customer conversation, accessing support tools, and additional support staff if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner to level 3 IT resources.

General Job Duties

  • Under guidance, participate as part of project team to provide technical support, resolve issues and plan for assigned IT functions.

  • Troubleshoot and resolve communication issues on desk phones, cell phones, and PC softphones and assisting in corporate meeting setup and conference calls.

  • Provide input for hardware and software purchases based on knowledge of business side systems.

  • Maintains the equipment asset lists, keeping it up to date when computer ownership changes.

  • Research and resolve difficult issues that Level I Service Desk Technicians are unable to resolve.

  • Maintains an adequate stock so the users should never have to order hardware themselves.

  • Taking ownership of customer issues reported and seeing problems through to resolution.

  • Directly involved with project-based work, both in lead and support positions.

  • Troubleshoot and resolve routine hardware, Microsoft and vendor software.

  • Provide customer facing support service to internal colleagues.

Specific Job Duties

  • Responsible for ensuring personal/professional information is accurate, secured, and maintained.

  • Assist global IT teams as local "hands and eyes" for issue resolution in 24/7 IT environment.

  • Works collaboratively with individuals at all levels in the organization in a team environment.

  • Develops professional relationships and build rapport with teams and users.

  • Demonstrates commitment to companies vision, mission, and core values.

  • Document technical knowledge in the form of notes and manuals.

  • Ensure IT policies are enforced, and IT Standards followed.

  • Provide both deskside and phone support for internal users.

  • Provide remote support for users outside of main office.

  • Prepare and conduct client training as requested.

  • Travel to regional offices when required.

  • Knowledge of ERP and MES systems.

  • Collaborates with external vendors.

Education/Experience Requirements

  • Five years minimum experience in the industry.

  • Three years minimum in Level Two experience.

  • Certifications a plus.

Job Criteria:
Start Date: ASAP
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology

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