Temporary Desktop Support Technician job Miami Florida
Temporary Desktop Support Technician job Miami Florida
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Temporary Desktop Support Technician Job

Employer Name: SpiderID: 9035052
Location: Miami, Florida Date Posted: 10/15/2019
Wage: Negotiable Category: Information Technology
Job Code: R100035740

Job Description:

The Desktop Support Technician for IT provides technical user advice/support to the University of Miami academic and administrative staff and its satellite facilities for problems and questions related to network communication and link to Local Area Network (LAN), Campus Area Network (CAN), Metropolitan Area Network (MAN), and Wide Area Network (WAN). He/she will monitor systems and advise senior staff / management of network application status. Extensive knowledge of PC/LAN communications hardware/software and network management software is essential.


  • Acts as first point of contact in the problem determination process, for desktop and network issues.

  • Provides quality customer service to all clients in a timely and professional manner.

  • Organizes and prioritizes support requests.

  • Monitors, administers, tracks, and verifies completion of help desk tickets.

  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.

  • Prepares, installs, tests, and certifies any desktop configuration, including any software drivers.

  • Conducts basic troubleshooting for desktop and laptop computers.

  • Applies migration from previous PC and executes PC hardware moves.

  • Loads and configures software at desktop.

  • Verifies software is functional and escalates issues.

  • Decommissions any existing hardware that has been replaced.

  • Completes, updates, and closes Service Center tickets.

  • Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.


  • High school diploma or equivalent

  • Minimum qualifications include one year relevant work experience with computers, network operating systems, and data communications troubleshooting.

  • Working knowledge of network PC hardware, and Windows OS installation/setup.

  • Valid unrestricted Florida Driver's License required for travel to satellite facilities.

  • Superior customer service skills a must. Verbal and written English skills required.

Knowledge, Skills and Attitudes:

  • Skill in completing assignments accurately and with attention to detail.

  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

  • Ability to process and handle confidential information with discretion.

  • Ability to work evenings, nights, and weekends as necessary.

  • Commitment to the University's core values.

  • Ability to work independently and/or in a collaborative environment.

  • Proficiency in computer software (i.e. Microsoft Office).

Any appropriate combination of relevant education, experience and/or certifications may be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University of Miami School of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: University of Miami Health System Company Type:
Company: University of Miami Health System

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