Temporary Associate Service Support Analyst job Kenosha Wisconsin
Temporary Associate Service Support Analyst job Kenosha Wisconsin
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Temporary Associate Service Support Analyst Job

Employer Name: SpiderID: 9024474
Location: Kenosha, Wisconsin Date Posted: 10/11/2019
Wage: Negotiable Category: Information Technology
Job Code: 2019-8968

Job Description:

Snap-on Incorporated is seeking a Service Support Specialist in its I/T Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical and customer support for end users on several applications. This position is in a technical call center.

If we are interested in moving forward with your candidacy, you may receive an email invitation from Spark Hire to complete a one-way video interview.

This resource will handle support calls that come directly from employees of Snap-on. They will resolve Level 1 support issues, resolve application and connectivity issues, mail issues, etc. For issues the resource cannot resolve, they will engage/escalate to internal Snap-on resources as required.

This person must have:

  • the ability to install and trouble shoot network wireless cards from multiple vendors

  • the ability to understand software firewalls and configuration

  • excellent communication, organization and documentation skills

  • the ability to understand call queues and escalations

  • knowledge of web technologies

  • the ability to troubleshoot moderate PC problems

  • the basic understanding of synchronization utilities and remote assistance tools such as GoToAssist or GoToMyPc

  • a flexible work schedule (coverage ranging between 7amCST - 9pm CST with ability to rotate late shift)

  • knowledge in MS Office applications, Windows 7/10 and IE/Chrome/Firefox experience

Hours for this position are Monday thru Friday 12pm - 9pm

Snap-on offers a drug free work environment and welcomes all qualified candidates to apply. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Snap On Company Type:
Company: Snap On

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