Call Center Representative job Indianapolis Indiana
Call Center Representative job Indianapolis Indiana
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Call Center Representative Job

Employer Name: Mister Quik Home Services SpiderID: 8977157
Location: Indianapolis, Indiana Date Posted: 9/25/2019
Wage: Category: Clerical/General Office
Job Code:

Job Description:
Essential Duties and Responsibilities:

deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer concerns
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process

Job Requirements:
Education and Experience:

High school diploma, general education degree or equivalent
knowledge of customer service principles and practices
knowledge of relevant computer applications
ability to type
knowledge of administrative procedures
numeric, oral and written language applications
product knowledge

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Casual Dress, Company Cafeteria, Regular Employee Outings

Company Profile:
he Mister Quik Home Services team is currently seeking team members who are interested in helping us to fulfill our Win-Win-Win Mission Statement Customer Wins, Company Wins and Team Member Wins, each and every day. Our company was the 671 fastest growing privately held company in America last year according to Inc. 5000 Magazine and we need help taking care of all of our wonderful customers. Please check out our 6 Core Values before applying. We operate by these values each and every day and are looking for team members who fit these values as well.

Contact Information:
Contact Name: Heather Parton Company Type: Employer
Company: Mister Quik Home Services Phone: 317-452-4723
Street: 4625 W 86th Street Fax:
City: Indianapolis
State: Indiana
Zip: 46268

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