IT Operations Manager job Woodcliff Lake New Jersey
IT Operations Manager job Woodcliff Lake New Jersey
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IT Operations Manager Job

Employer Name: SpiderID: 8962373
Location: Woodcliff Lake, New Jersey Date Posted: 9/19/2019
Wage: Negotiable Category: Medical/Health
Job Code: BBBH30495

Job Description:

Job Summary

  • Our Client, a human health care pharmaceutical company, is seeking an experienced and hands-on IT Operations Manager to lead the day-to-day support of R&D systems for a global user base.

  • This is a leadership position requiring a customer service focus and ability to manage a global support team.

  • This position will be work closely with R&D business users, IT teams, project teams, Lead / assist implementations in a GxP environment.


  • Supervises Level 2 and Level 3 global support teams on a daily basis.

  • Monitors and reports support team performance to IT and Business stakeholders

  • Is escalation point for all urgent support and/or system issues

  • Plans, supervises system upgrades and continuous improvement initiatives

  • Collaborates with IT Quality and QA in planning and approving change controls

  • Supervises vendors through regular checkpoints measuring performance against SLAs

  • Leads the IT Team in preparing and supporting Inspections

  • Collaborates with global Infrastructure teams in coordinating and communicating changes


  • 5+ years of experience in managing/leading IT support team in a GxP environment

  • Experience in technologies such as Oracle Clinical, Veeva, SharePoint, SAS, ELN

  • Thorough understanding of GxP Validation process

  • Biotech / Life Sciences experience is a plus.

The successful candidate will demonstrate the following qualities:

  • Project and people management skills and the ability to lead and work as part of a team

  • Ability to maintain open and frequent communication with support team and internal stakeholders.

  • Excellent written and communication skills

  • Experience presenting to senior IT and Business colleagues

  • Good listening skills with ability to make timely well-informed decisions

  • Ability to track project activities and track progress to business value realization

  • Willingness and ability to train and mentor staff

  • Ability to oversee multiple, projects in a simultaneous and compliant manner.

Please submit your resume for consideration. Once submitted, feel free to contact Renuka at 201-890-6789 for additional information.

Approx. Duration: 12 months

About Hired By Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.
Equal Opportunity Employer
WBENC Certified
WOSB Certified
*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

We work hard to match our candidates with the right career opportunities. Let us find you a #MatrixMatch so you can reach your career goals!

Connect with us on LinkedIn and see how we can impact your career!

Hired by Matrix Career Center:

Job Criteria:
Start Date:
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Hired by Matrix, Inc. Company Type:
Company: Hired by Matrix, Inc.

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