Bilingual Collections Call Agent (English and Spanish) job Minneapolis Minnesota
Bilingual Collections Call Agent (English and Spanish) job Minneapolis Minnesota
My Spider Scam Awareness Contacting Us F. A. Q.
 
Job Seekers
Search Jobs
Browse Jobs
Post a Resume
Job Alerts
 
Employers
Search Resumes
Browse Resumes
Post a Job

Bilingual Collections Call Agent (English and Spanish) Job



Employer Name: Meyer Njus Tanick, PA SpiderID: 8944034
Location: Minneapolis, Minnesota Date Posted: 9/13/2019
Wage: $33,280 - $38,000 Category: Collections
Job Code:
Number Of Openings: 2

Job Description:
Job Overview

Meyer Njus Tanick PA is seeking a collections call agent with at least full professional proficiency in both English and Spanish. Call agents are responsible for receiving incoming and making outgoing calls to consumers as part of the collections process.

PRIMARY DUTIES/RESPONSIBILITIES

-- Contact consumers, third parties, and attorneys to negotiate repayment of consumer debts
-- Maintain queue of accounts with multiple phone calls a week and other scheduled reviews
-- Develop technical knowledge of the collection process to effectively communicate with consumers, third parties, and attorneys
-- Maintain knowledge of and compliance with the Fair Debt Collection Practices Act and other applicable regulations
-- Record information regarding the financial status of the consumers and status of collection efforts in company’s personalized software
-- Handle multiple inbound and outbound calls on a daily basis
-- Perform light skip tracing duties
-- Draft correspondence to consumers, third parties, and attorneys
-- Adhere to all company and department polices & procedures
-- Complete projects and tasks as assigned by Call Center Management, Attorneys, and the General Manager
-- Meet collection goals and productivity standards established by Call Center Management


Job Requirements:
-- Proficient in English and Spanish (can speak both languages fluently and accurately)
-- Ability to listen and empathize with consumers' situations
-- Exceptional communication skills (oral and written)
-- Capable of working independently and adapting to a fast-changing environment
-- Strong attention to detail and ability to complete job duties with a high degree of accuracy
-- Ability to work with members at all levels of the organization
-- Excellent interpersonal and negotiation skills
-- Problem solving and critical thinking
-- Ability to talk and type on the phone simultaneously
-- Ability to reach monthly goals set by Call Center Management
-- Capable of following instruction, seeking appropriate approvals, and complying with policies and procedures
-- Experience using Microsoft Excel, Word, and Outlook
-- Maintain a high level of confidentiality
-- Able to pass a criminal background check
-- High School Diploma or equivalent


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: Entry-Level
Education Required: High School
Overnight Travel: None
Vacation Time: 2 weeks / year


Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Casual Dress, Transportation Subsidies

Company Profile:
Meyer Njus Tanick was founded in 1981 by attorneys committed to obtaining excellent results for their clients with a personal touch. While the firm has grown over the years, that client-focused commitment continues to pervade.

Meyer Njus Tanick is dedicated to collecting consumer debt in a polite, professional and precise manner.
We have a team of committed staff that are encouraged to work with all consumers to resolve outstanding matters. They are fully committed to treating consumers with respect and empathy and strive to provide ethical customer service throughout the legal process.


Contact Information:
Contact Name: Miles Eggen Company Type: Employer
Company: Meyer Njus Tanick, PA Phone: (612) 630-3229
Street: 330 Second Ave S STE 350 Fax: (612) 337-5894
City: Minneapolis
State: Minnesota
Zip: 55401
Web Site: https://meyernjus.com/

Send ad to a friend


    





© 2020 Job Spider
Privacy Policy | CC Marketing Sites | Site Map | Links