Technical Support Engineer job Phoenix Arizona
Technical Support Engineer job Phoenix Arizona
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Technical Support Engineer Job

Employer Name: Leaseweb USA SpiderID: 8895697
Location: Phoenix, Arizona Date Posted: 8/27/2019
Wage: Category: Information Technology
Job Code:

Job Description:
As a support engineer, your main task is to solve hardware and software problems independently, quickly, efficiently and accurately. You are responsible for providing professional technical support as well as high customer satisfaction

Installation of various operating systems, for example Linux and Windows Server
Installation of various administration tools, such as Plesk, DirectAdmin and cPanel
Solving reported software problems
Upgrade servers, such as software, operating system, and applications
Remote coordination of upgrades/downgrades of various hardware components
Identification and resolution of hardware problems
Configuration of various hardware components, such as servers, switches, PDUs
Technical coordination and close collaboration with the local datacenter teams
Preparation of technical documentation and reports

Job Requirements:
Good knowledge of different operating systems such as Linux and Windows Server
Having obtained, or willingness to obtain, an industry standard Linux oriented certification (such as Red Hat or LIPC)
ITIL basic knowledge
Extensive knowledge of current IT hardware (servers, switches, firewalls, load balancers)
Basic knowledge of network technology, especially server technology
Knowledge of services like Apache, Postfix and MySQL are advantageous
Structured approach combined with a careful, accurate and result-oriented methodology, especially in problem analysis
Excellent customer and service orientation combined with good communication, team skills and social competence
Available to work in shifts (the department operates in a 24/7 shift structure)

Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Regular Employee Outings

Company Profile:
Leaseweb is a leading cloud hosting provider that offers a broad range of products and services including, private cloud, dedicated servers, hybrid hosting, colocation, CDN, and cybersecurity.

Contact Information:
Contact Name: Lori Partida Company Type: Employer
Company: Leaseweb USA
City: Phoenix
State: Arizona
Zip: 85054
Web Site:

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