Help Desk Technician job Jacksonville Florida
Help Desk Technician job Jacksonville Florida
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Help Desk Technician Job

Employer Name: SpiderID: 8892441
Location: Jacksonville, Florida Date Posted: 8/26/2019
Wage: Up to $40000.00 per year Category: Information Technology
Job Code: 351882

Job Description:

Help Desk Technician

Help Desk Technician will support the business users. Candidates must have a strong background in supporting remote users.
Job Responsibilities:

  • Candidate will also be working tickets, creating/modifying documents and taking calls.

  • Perform analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including repair for remote users as needed.

  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.

  • Where required, administer and resolve issues with associated end-user workstation networking software products.

  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.

  • Answer to and perform moves, adds, and changes requests.

  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.

  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.

  • If necessary, liaise with third-party support and PC equipment vendors.

  • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology

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