Desktop Support Technician - CMPCJP00052492 job Kalamazoo Michigan
Desktop Support Technician - CMPCJP00052492 job Kalamazoo Michigan
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Desktop Support Technician - CMPCJP00052492 Job

Employer Name: SpiderID: 8884357
Location: Kalamazoo, Michigan Date Posted: 8/21/2019
Wage: $15.00 - $18.00 per hour Category: Information Technology
Job Code: JN -082019-113065

Job Description:

4 months contract position with possible extension for a Desktop Support Technician in Kalamazoo, MI

Our client is looking for a candidate with at least 4 yrs of experience with desktop support. Schedule is M-F 8-5.


  • Provide customer support of office/business equipment

  • Provide Operating System Support

  • Widows 10 Standard client's supported Images

  • Provide Best Effort Support for Non-Standard Infrastructure (PC's, Benchtops, Laptops, Handhelds, Scanners, Printers and other end-user devices) in office, manufacturing, laboratories and warehouse areas.

  • Manage the sites ServiceCenter Queues and work assigned ticket(s) to resolution, according to the priority level assigned to the ticket, and resolve issues in accordance within the defined SLAs.

  • Provide in-scope software support.

  • Perform maintenance of the CMDB and stockroom inventory.

  • Provide Lenovo Break-Fix hardware repairs. In-warranty.

  • Management of Original Equipment Manufacturer (OEM) warranty process.

  • Lenovo - OEM Warranty support.

  • Best effort - primarily vendor supported. Out-of-warranty.

  • Provide quotes and replacement parts upon client's approval.

  • Work with the Digital Platform teams and escalate tickets as necessary.

  • Provide Infrastructure support as dictated by the site:

  • Provide client's directed support for:

  • Network Closets 1

  • Local Servers 1

  • Infrastructure hands and eyes support 1

  • IP-Telephone (Connects/Disconnects)

  • Printer Support (Connects/Disconnects/Best effort Printer support/Toner Installs)

Job Criteria:
Start Date: 09/09/2019
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Catapult Solutions Group Company Type:
Company: Catapult Solutions Group

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