Help Desk Specialist job Knoxville Tennessee
Help Desk Specialist job Knoxville Tennessee
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Help Desk Specialist Job

Employer Name: SpiderID: 8874234
Location: Knoxville, Tennessee Date Posted: 8/14/2019
Wage: $50000.00 - $60000.00 per year Category: Information Technology
Job Code: 357643

Job Description:

SNI Technology's client is seeking to hire a Tier II Help Desk Support Specialist for an exciting full-time, direct-hire opportunity located in Knoxville, TN.

Help Desk Support Specialist

Position Description

The Help Desk Support Specialist is a full-time position to manage inbound helpdesk tickets, email, and phone calls. They will be responsible for tier 1/2 and routine support issues at SNI Technology's client's Knoxville, Tennessee office, as well as remote support for other offices on an as needed basis.

Primary Roles & Responsibilities

  • Effectively communicate with users and provide tier 1/2 support to resolve technology issues and properly leverage company's technology platforms.

  • Understand the user's stated and unstated needs to proactively provide a personalized, comprehensive customer service experience.

  • Serve as gatekeepers for requests to internal engineering staff while escalating issues as appropriate.

Requirements & Skills

  • Experience in a help desk / technical support role

  • Ability to learn quickly through on the job training and self-study

  • Strong communication skills (in person, written, and phone)

  • Microsoft Office experience required

  • Background working in an established help desk platform (Solarwinds, Vivantio, ManageEngine, Spiceworks, etc.)

  • High-level understanding of networking required

  • Experience with premises and cloud phone platforms a plus

Desired Behaviors & Personal Attributes

  • Passionate and self-motivated

  • Able to work efficiently under pressure and able to manage competing priorities

  • Good critical thinking skills

  • High sense of urgency plus a passion for customer service

  • Effective at working in a team environment and independently, as needed

Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology

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