Technician 1 - Help Desk job Saint Paul Minnesota
Technician 1 - Help Desk job Saint Paul Minnesota
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Technician 1 - Help Desk Job

Employer Name: SpiderID: 8860600
Location: Saint Paul, Minnesota Date Posted: 8/7/2019
Wage: Negotiable Category: Information Technology
Job Code: 2019-42862

Job Description:

Essential Duties and Responsibilities:

  • Responsible for responding to telephone calls, email and personnel requests for technical support.

  • Position is a part of our Technology Operations Center (TOC) responsible for the 24x7 operation of the MAXIMUS infrastructure. Shift needs may vary.

  • Identify, research and resolve technical problems.

  • Document, track and monitor problems to ensure timely resolution.

  • Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.

  • Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.

  • Correct application issues, solve network and security problems and identify common PC software and hardware problems.

  • Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.

  • Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.

  • Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.

  • Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.

  • Perform other duties as assigned by management.

    Minimum Requirements:

  • High School diploma with 0-2 years of experience.

  • May have additional training or education in area of specialization.

  • Works on assignments that are routine in nature, with responsibilities easily learned on the job.

  • Acquires job skills and learns applicable policies and procedures to complete routine tasks.

  • Able to read, understand & perform assignments within prescribed guidelines.

  • Communicates routine information in a clear and accurate way with internal & external contacts.

A committed and diverse workforce is our most important resource.

MAXIMUS is and Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Maximus, Inc. Company Type:
Company: Maximus, Inc.

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