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Collections Associate - Retail Collections, Tier 1 Job
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| Employer Name: Community Choice Financial |
SpiderID: 8852492 |
| Location: dublin, Ohio |
Date Posted: 8/2/2019 |
| Wage: |
Category: Collections |
| Job Code: |
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Job Description:
Retail Collections
JOB DESCRIPTION
Summary/Objective
Receive and make inbound and outbound calls to collect outstanding receivables. Service customer by answering general inquiries, invoice questions and addressing customer concerns. Create a positive, respectful, friendly environment among peers, superiors and customers.
Primary Responsibilities
• Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, or non-payable checks.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Record information about financial status of customers and status of collection efforts.
• Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.
• Trace delinquent customers to new addresses through skip tracing.
• Meet Production Goals: Promise to pay’s, dollars, individual and team and/or department goals.
• Develop and maintain positive, professional relationships with peers, superiors and customers.
Competencies
• Consumer Relations and Service Orientation
• Active Listening
• Written and Verbal Communication
• Reading Comprehension
• Critical Thinking and Decision Making
• Negotiation and Persuasion
• Troubleshooting
• Management of Personnel Resources
• Self-Assessment and Management
• Time Management
• Computer Literacy
• Data Entry and Microsoft Office (Outlook, Internet Explorer, Word, Excel)
Experience and Education
• High School Diploma, GED, or High School Equivalence Certificate
• Call Center, Collections or Sales Experience
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is frequently required to sit for long periods of time, and walk
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: Entry-Level
Education Required: High School
Overnight Travel: None
Vacation Time: Less Than 2 weeks / year
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Flex Time, Tuition Reimbursement, Casual Dress, Company Cafeteria
Contact Information:
| Contact Name: francesca boyd |
Company Type: Employer |
| Company: Community Choice Financial |
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| City: dublin |
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| State: Ohio |
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| Zip: 43017 |
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