E-Commerce Customer Service job Montclair California
E-Commerce Customer Service job Montclair California
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E-Commerce Customer Service Job

Employer Name: SpiderID: 8849625
Location: Montclair, California Date Posted: 8/1/2019
Wage: Category: Miscellaneous
Job Code:
Number Of Openings: 1

Job Description:
E-Commerce Customer Service Representative
Job Description
Cosmo Appliances, Luxury without compromise, is seeking an experienced E-Commerce Customer Service Representative to join our team! Looking for prior experiences in Call Center, Logistics, and IT, to name a few. Our Customer Service is the first contact with our customers, we want to ensure their experience is nothing but the best!
Additional duties assigned by management.
This position has high growth opportunity
Roles, Responsibilities and Essential Functions (other duties may be assigned):
Technical support; product walk-through, troubleshooting, etc.
Order Management duties; creating shipping labels, Bill of Ladings, managing orders across multiple e-commerce channels, closing out shipped orders, checking order statuses, and cancelling orders
Providing customers with product knowledge, completing all service questions; suggesting potential compatible products to ensure all needs are exceeded.
Resolving product or service inquires by identifying the customer's concerns; communicating the best solution to solve their concern; expediting correction or adjustment; following up to ensure resolution.
Follow up with customers, provide feedback, and troubleshooting resolution
Facilitating product warranty claims as a liaison between customer and repair service centers
Track, route and redirect problems to correct resources.
Award winning walk-in sales via Will Call.
Assisting with pulling and packaging parts, pulling products for walk-in customers
Recommend potential procedure modifications or improvements.

Job Requirements:
Knowledge, Skills and Abilities:

Minimum of 2 year of customer service in Call Center, Logistics, or IT. Retail experience not applicable
Bilingual is a plus
Oral and Written Communication Skills (Submitting email correspondences)
Tech Savvy (Requirement)
Mechanical Aptitude / Handy with tools (Required)
Proficient in Office Suite (Requirement)
May be required to lift on occasion 40+ lbs.

Job Type: Full Time, Monday - Friday
$13.00 $15.00 per hour (Dependent on experience and skills)
Authorized to work in the United States

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Job Benefits:
Casual Dress

Company Profile:

Contact Information:
Contact Name: Tiffany Lee Company Type: Employer
Company: Cosmo Appliances
City: Montclair
State: California

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