Desktop Support Engineer -Fujitsu/Flextrack(5013) Job
|Location: New York, New York
||Date Posted: 8/1/2019
|Wage: $27.00 - $30 per hour
||Category: Information Technology
|Job Code: 357299
- request for a windows 10 project, full DSE level experience required
- Active directory experience
- remote, VPN and deskside support experience
- Imaging experience (ideally using SCCM)
- solid troubleshooting and communication skills required.
Desktop Support Engineer
JD USA POSITION SUMMARY:
Candidate needs to have minimum of 3-5 years as a Level 2 Desktop Engineer working with Windows 10 and Windows 7.
Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals.
Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents.
Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.
POSITION DUTIES AND RESPONSIBILITIES:
Provide Level-2 technical support for supported desktops, laptops, and peripherals.
This includes the following activities:
Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.
Managing returns on warranted parts and systems
Packaging and shipping replacement parts to customers
Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
May participate in development of information technology and infrastructure projects
Installing, supporting and troubleshooting approved desktop software
Performing planned maintenance, moves, adds and changes
Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)
Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel
Exercises judgment with defined procedures and practices to determine appropriate action
Creating and maintaining images for standard systems
Recommends hardware and software solutions, including new acquisitions and upgrades
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
Requires little day-to-day supervision
Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers.
This includes the following activities:
Consulting with the Service Desk on support calls
Able to communicate highly technical information to both technical and non-technical personnel
Providing Case status updates to management and end-users
Providing phone support and diagnostics to remote customers
Participating in training programs designed to educate customers about basic and specialized applications
Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support
Strong customer service skills
Reliability and a strong sense of responsibility
Ability to work independently and take ownership
Solid technical and analytical skills required
Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
Knowledge of supported Microsoft Windows operating systems
Experience with Active Directory administration
Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues
EDUCATION and/or WORK EXPERIENCE:
Associate's Degree or equivalent experience required
A+ Certification recommended,
MCTS, MCITP, MCPD, MCM preferred,
ITIL Certification preferred
2-4 years of experience as a DSE II
Position Type: Full-Time Permanent
Years of Experience Required:
|Contact Name: SNI Technology
|Company: SNI Technology