Clinical Systems Trainer II job Miami Florida
Clinical Systems Trainer II job Miami Florida
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Clinical Systems Trainer II Job

Employer Name: SpiderID: 8847868
Location: Miami, Florida Date Posted: 8/1/2019
Wage: Negotiable Category: Information Technology
Job Code: R100033511

Job Description:

The department of Information Technology is actively seeking an IT Clinical Systems Trainer II. The incumbent will train and support the institution's clinical systems, specifically the systems required for patient care. An employee in this position will participate in pre-production simulations, workflow integration, testing, and validation of system functionality. Additionally, the clinical systems trainer will oversee training activities to reinforce appropriate system usage in the delivery of robust patient-centered care. The incumbent is responsible for training curriculum development, training environment build, and the ongoing education of end users post go-live.


  • Provides end user training and support on the various clinical system applications.

  • Creates curriculum design, training manuals, classroom exercises, competency assessment and testing, and on-line computer-based learning modules in support of employee roles and job functions.

  • Revises existing materials as necessary to reflect the needs of the audience and makes application enhancements and system upgrades.

  • Builds and updates MST (training scenario and patient) environment to support training materials and realistic scenarios/workflows required for end user training.

  • Provides post-production support for end users, including reinforcement work sessions, departmental rounding, and on-the-job refresher in-services.

  • Develops training project plans in correlation with IT project planning and guidelines to meet implementation deadlines.

  • Participates in application testing, simulations, and go-live activities, including production support of new projects or production enhancements.

  • Participates in on-site support after system implementation, application enhancements, and system upgrades.

  • Reviews operational policies and procedures to assess the need for user training.

  • Develops system workflows to integrate system functionality with operational procedures.

  • Participates in business and clinical operations meetings to assess user feedback, gather future requirements for modifications, and provide status on competency, adoptions, and utilization rates.

  • Maintains super user programs to facilitate refresher training to the end user population within identified department areas.

  • Assists with communication to assigned groups regarding new features functionality, new workflows, training, system availability, and downtime.

  • Assesses the learning needs of clinical and administrative staff to prepare them for using the systems required for patient care.

  • Monitors assigned incident reports, makes referrals, directs issues appropriately and resolves issues in a timely manner.

  • Coordinates with application analysts to resolve issue tickets and communicates resolution to end users.

  • Collaborates in the development of the Credentialed Trainer program.

  • Prepares all materials and supplies needed for classes prior to training.

  • Achieves and maintains Epic proficiency/certified status in assigned Epic application module(s).

  • Demonstrates a willingness to accept non-routine work assignments as appropriate.

  • Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.


  • Bachelor's Degree in relevant field required

  • Certification in relevant specialty or field

  • Minimum 3 year of relevant experience

Knowledge, Skills and Attitudes:

  • Skill in completing assignments accurately and with attention to detail.

  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

  • Ability to process and handle confidential information with discretion.

  • Ability to work evenings, nights, and weekends as necessary.

  • Commitment to the University's core values.

  • Ability to work independently and/or in a collaborative environment.

  • Excellent verbal and written communication skills.

  • Proficiency in computer software (i.e. Microsoft Office).

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University of Miami School of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: University of Miami Health System Company Type:
Company: University of Miami Health System

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