Sr. Manager, IT Operations job Saint Paul Minnesota
Sr. Manager, IT Operations job Saint Paul Minnesota
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Sr. Manager, IT Operations Job

Employer Name: SpiderID: 8842511
Location: Saint Paul, Minnesota Date Posted: 7/30/2019
Wage: Negotiable Category: Information Technology
Job Code: R31966

Job Description:

Accountabilities: Manage IT Operations to ensure high quality service and satisfaction of SLA commitments. Configure ITSM Service Desk tools for optimal effectiveness. Act as a final escalation point for incident resolution. This includes hands-on technical support. Own and participate in Incident Management and Service Request management including root cause analysis

efforts. Own and participate in Change Management. Create and organize IT documentation including Policy, Processes, Systems and End User documentation. Own and drive Patch Management solutions and processes. Ownership of End User Computing standards. Ownership of Office365 administration. Assist in developing and ensuring appropriate support procedures and processes are established and maintained. Coach, mentor and direct staff to ensure a high-performance, customer service-oriented environment. Manage personnel administration activities including hiring, training and performance reviews. Build relationships with other leaders and work with them to help develop IT plans and processes. Establish, monitor and audit meaningful performance metrics. Create and document Standard Operating Procedures. Participate in monitoring tool implementation, filtering and execution. Establish processes to proactively monitor the IT environment for faults and warning conditions. Ensures adequate "on-call" coverage for 24/7/365 critical support. Managing the Asset management program. Develop, communicate and maintain appropriate IT processes that ensure high quality delivery of IT technical support services. Work with the leadership team in management of special projects as needed.

Qualifications: Bachelor's Degree in Information Technology (or related discipline). 10+ years of broad based technology experience that includes desktop, server,network and cloud administration. 5+ years leading a Technical Support Organization such as Service Desk, Desktop Support or NOC type organization. Strong IT Operations and infrastructure management experience. Knowledge of ITIL processes. (ITIL Foundations certification a plus). Experience managing staff issues, including selection, training, orientation, assignment of duties as well as performance evaluations and recommendations for personnel actions. Strong interpersonal skills, as well as excellent written and verbal communication skills. Strong organization skills and an ability to multi task to meet multiple deadlines in short time frames.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Merrill Communications LLC Company Type:
Company: Merrill Communications LLC

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