Help Desk Support Tier 1 job McLean Virginia
Help Desk Support Tier 1 job McLean Virginia
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Help Desk Support Tier 1 Job

Employer Name: SpiderID: 8834400
Location: McLean, Virginia Date Posted: 7/26/2019
Wage: Up to $0.00 per year Category: Information Technology
Job Code: 347782

Job Description:

Growing IT Managed Services firm supporting small and mid-sized businesses in the DC Metro area is seeking a qualified Tier I Support Consultant to join our team. Your experience, professionalism, enthusiasm and team focus will help take us to the next level!

Answer help desk calls and maintain tickets in help desk ticketing system
Provide remote and occasional onsite support
Troubleshoot and support networking, hardware, software, and other related peripheral issues
Configure new desktops, laptops, and printers
Review and respond to remote monitoring and management (RMM) system alerts and notifications

Minimum of 1 year experience in a technical support role
Experience with PC hardware installation and maintenance
Experience with software installation and support
Experience supporting Windows operating systems and Office applications
Experience supporting email systems (Exchange, Office 365)
Experience support Mac computers and macOS/OS X a plus
Excellent time management, communication, and customer service skills
Reliable transportation for onsite support

My client partners with small and mid-sized organizations to provide IT support and cloud services. We assist companies in achieving the same systems reliability, efficiency and integrity available to organizations with large in-house IT departments but at a fraction of the cost. We strive to make IT understandable and accessible while working with you to determine the best possible solutions for your business needs. My client also handles project-based work such as email migrations, hardware upgrades, virtualization initiatives, infrastructure consulting, as well as office move planning and build out consulting.

Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology

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