Customer Service Leader job Indianapolis Indiana
Customer Service Leader job Indianapolis Indiana
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Customer Service Leader Job

Employer Name: SpiderID: 8817317
Location: Indianapolis, Indiana Date Posted: 7/18/2019
Wage: Negotiable Category: Automotive/Mechanic
Job Code: 2019-3216

Job Description:

U Pull-&-Pay (UPAP) is a dynamic company with a nationwide network of retail self-serve used auto parts stores. As a customer focused organization, UPAP exists to provide low cost, used auto parts to our customers. Our inventory and interchange information services enhance the customer experience. Customers bring their own tools into UPAP stores and remove valuable auto parts from an environmentally processed inventory of autos. These auto parts are purchased according to a specific price list shared with our customers. UPAPs inventory of autos is rotated continuously.

UPAP is a wholly owned subsidiary of The David J Joseph Company (DJJ) which was founded in 1885 and is a world leader in scrap metal recycling & trading. With over 80 locations, the Joseph Company is headquartered in Cincinnati, Ohio and is a wholly owned subsidiary of Nucor Corporation (NUE) a Fortune 200 Company. DJJ has a well-earned reputation for safety, integrity and innovation. We are recognized as a good community citizen who is trustworthy, financially strong and environmentally proactive.

If you are ready to grow with a successful company and work at our headquarters with free parking please apply online.

*Desire to provide excellent customer service at all times
*Handle incoming calls and providing quotes for vehicles they wish to sell
*Work cohesively in a team environment while accurately and efficiently assisting customers
*Will receive training on car purchasing techniques to maximize UPAP return on purchases
*Build and maintain relationships with all store locations, external and internal customers
*No cold calling-we are an inbound call center
*Prepare complete and accurate quotes, including appropriately noting accounts as required
*Willing to rebuttal and negotiate in regards to pricing and selling vehicles
*Monitor and follow up on quotes to ensure completion
*Ability to communicate in a clear, concise and professional manner both written and verbally
*Small, fast paced, multi-lined incoming call environment

*Previous customer service experience
*Excellent communication, phone and interpersonal skills
*Proficient with Microsoft suite
*Effective organization, reasoning, evaluation and follow-through skills
*Must be willing to work weekends, holidays and overtime as needed
*Call center experience is a plus
*Basic vehicle parts knowledge a plus
*Able to visit and become familiar with local store processes while maintaining high safety standards
*Need to be flexible, have the ability to multi-task and embrace change
*Must be willing to work Monday through Sunday between hours of 9am to 7pm
*Must utilize time between calls to research and leave various aspects of automobiles
*Bi-lingual-Spanish a plus

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: U-Pull-&-Pay Company Type:
Company: U-Pull-&-Pay

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