Customer Relations Specialist job Osceola Missouri
Customer Relations Specialist job Osceola Missouri
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Customer Relations Specialist Job

Employer Name: SpiderID: 8803477
Location: Osceola, Missouri Date Posted: 7/12/2019
Wage: Up to $13.75 per hour Category: Secretary/Admin. Assistant/Receptionist
Job Code: 3351/4182

Job Description:

The CRS is part of the person centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced and will float between multiple offices, requiring continuous interactions with co-workers and patients.


Core Responsibilities
* Greet patients as they arrive and stay consistent with the company's customer service philosophy
* Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
* Data Entry into EHR systems
* Completes financial paperwork, ensuring all required forms are completed in entirety
* Verify insurance/demographic information at each visit and update if necessary
* Collect co-pays, when applicable
* Answer phone in polite and courteous manner
* Direct phone calls and messages to appropriate office staff
* Monitors waiting area to ensure timeliness of appointments
* Check provider's schedule daily for additions
* Receive daily reports from MIS for information needed on patients that have upcoming appointments
* Balances daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
* Disperse Daily Mail
* Ensure lobby/waiting area is clean and picked up

Other Responsibilities
* Regular attendance except as excused.
* Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
* Conducts self in accordance with employee manual.
* Attend all training as required by company, Accreditors and Funders.
* Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
* Communicate any changes/updates discovered through other means to Office Supervisor
* Other duties as assigned


* Regularly attends work except for approved absences
* Attends all training as required
* Maintain professional, "champion" behavior
* Provides quality customer service
* Provides services with a commitment to service excellence
* Works in a way that exhibits a commitment to personal excellence
* Team Oriented and Values Diversity


High School/GED preferred


At least one year experience in customer service required

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Compass Health Network Company Type:
Company: Compass Health Network

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