Service Manager - Houston job Houston Texas
Service Manager - Houston job Houston Texas
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Service Manager - Houston Job

Employer Name: SpiderID: 8795492
Location: Houston, Texas Date Posted: 7/9/2019
Wage: Category: Management
Job Code:

Job Description:

The Service Manager directs and coordinates the activities of all technicians and service support personnel.

ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below.)

•Oversees branch service support staff and technicians. Oversees training of technicians and cross-training of service support staff.

•Participates in establishing technicians work schedules. Ensures that the schedules are correctly implemented and that jobs are assigned effectively and completed properly.

•Directs and assists in the daily performance of customer service and technical support. Fields complaints and questions regarding customer service issues (re: billing and non-technical information).

•Interacts with dispatch personnel and warranty administrators to resolve customer disputes.

•Consults with the Parts Department and Warehouse personnel to verify availability of parts to ensure quality and timely service calls.

•Verifies all billing is processed immediately and accurately. Understands and communicates credit/collections guidelines. Works with accounting department to resolve customer payment problems.

•Conducts regular staff/safety meetings. Participates in weekly branch management meeting.

•Prepares annual department budget.

•Reviews and approves employee time sheets each pay period prior to the payroll deadline.

Job Requirements:


•Associate’s Degree from a two-year college or technical school.

•3-5 years of technical or mechanical work experience.

•3-5 years management experience, or a combination of work and management experience.

•Excellent customer service, communication, and problem solving skills.

•Pass a pre-employment drug screen and criminal background check.

•Highly safety conscious.

•Excellent organizational skills, must be motivated, a self-starter, and able to follow through on duties and assignments with minimal supervision.

•Normal office environment.

•Occasional light lifting of office equipment, supplies, and boxes.

•Frequent sitting with occasional walking and standing.

•Requires dexterity on use of fingers for the operation of computers and other office equipment.

If you’re looking for an employer who is an industry leader that has been in the business for over 80 years, then look no further.

Founded in 1939, General Parts distributes parts and provides service for over 60,000 active customers and 400 manufacturers of commercial foodservice equipment. Corporate headquartered in Bloomington, MN, we provide service coverage in all or parts of 27 states through our 29 branch locations.

General Parts offers a competitive benefit package that includes 401(k), Medical, Dental, Vision, Company Paid Short and Long-Term Disability, Company Paid Life Insurance, Voluntary Life Insurance, Paid Holidays, Paid Time Off, and more.

General Parts participates in E-Verify and is an Equal Opportunity Employer.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Company Profile:
GP-PartsDirect is the O.E.M. parts distribution division of General Parts Group, servicing the foodservice industry. With 400 manufacturer relationships and over 80 years of experience, we are confident we will be able to support your foodservice equipment needs with quality O.E.M. parts as well as consumable items and equipment cleaners. All in-stock items are available for same day shipping before 6pm CT. We are happy to work with you via Web, Phone, Email or even Fax. We stand ready to meet your needs and are proud to service those who feed the nation.

Contact Information:
Contact Name: GP PartsDirect Company Type: Employer
Company: GP PartsDirect
City: Waukesha
State: Wisconsin
Zip: 53186
Web Site:

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