Lifestyle Director job Pasco County Florida
Lifestyle Director job Pasco County Florida
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Lifestyle Director Job

Employer Name: SpiderID: 8762333
Location: Pasco County, Florida Date Posted: 6/24/2019
Wage: $55000 - $58000 per year + Benefits Category: Athletics/Recreational Sports/Fitness
Job Code: 2019-7053

Job Description:
WTS International, one of the world's leading spa, fitness and leisure management firms, is seeking a Lifestyle Director for Odessa FL. The Lifestyle Director will report directly to the Corporate Operations Director. Additionally the Lifestyle Director will work closely with client(s) & CDD Manager.
The Lifestyle Director is responsible for the coordination and general oversight of amenities, programs and major marketing events within the community development district; to include, but not limited to: aquatics facilities, parks, water & nature programs, and major special events, as directed by the community management and/or developer. The Lifestyle Director is responsible for coordinating with management for implementation of policy and procedure, and handling scheduling of facilities and groups.

* Ensures the "WTS Experience" for residents and guests by maintaining the standards set in WTS' Basics to Excellence (BTE), WTS' Mission Statement/Values; Standards and Expectations, and WTS' Brand Standards.
* Develops and maintains a comprehensive standard facility operations manual, including written policies and procedures for all services, administration, and maintenance.
* Presents a monthly Lifestyle Director's report to the board of supervisors and client.
* Plans and directs a wide variety of programming for residents and prospective buyers to include but not limited to: social, sports, fitness, aquatics, life enrichment, youth, teen, prospect & marketing events, as well as large scale public events in the District Park.
* Works alongside the marketing & development team.
* Coordinates with the Welcome Center Manager and team to ensure the community lifestyle program is properly presented to prospects, realtor, sales associates and current residents.
* Documents program participation & resident feedback.
* Creates and Manages a Resident Social Committee. Acts a liaison between the committee, developer and Community Development District.
* Assists in the solicitation of resident testimonials, lifestyle photos, event videos, event attendee feedback to be used in a variety of marketing channels for the community.
* Updates resident announcements and/or mobile app with appropriate calendar of events and community newsletter as required by client.
* Promotes all programs, events and social clubs in the community through a variety of marketing channels to include, but not limited to, a community app & website, newsletter and calendar of events, flyers, posters, email blast, etc.
* Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
* Maintains relationships with appropriate athletic leagues and groups in the District Park facility, and works in coordination with management for scheduling and rental of fields.
* Oversees concessions stand operation and staff to include scheduling, inventory, sales & POS training, etc.
* Submits all paperwork and financial reporting, including payroll, in accordance with WTS policy. Reconciles registration software and POS system as required.
* Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
* Works in cooperation with the CDD Operations Manager to ensure proper cleanliness and maintenance standards for amenities.
* Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
* Attends all management functions and meetings associated with client, including monthly board meetings, developer meetings and off-site presentations.
* Maintains cooperation and teamwork throughout the District, placing a high emphasis on resident service and satisfaction. Ensures communication to residents for program calendar and announcements.
* Identifies, evaluates, and resolves problems or concerns from management and/or residents in a timely manner, utilizing innovative ideas and sound judgment.
* Ensure compliance with any state and local licensing requirements, including concession stands, aquatic facilities and special event permits, as required by code.

* Minimum of three (3) years progressive development and experience in the field of special events & resident program planning and execution.
* Experience in planning, coordinating and executing major festivals and events, including volunteers, staffing, logistics and sponsorship development.
* Energetic, enthusiastic and motivational.
* Ability to lead a group of staff members, volunteers, subordinate staff and volunteers in major programming and events.
* Must be able to lift tables, chairs and other equipment while setting up for events and activities.
* Excellent customer service skills.
* Ability to utilize new technology and communication methods in preparing messaging for residents, public and client.
* Experience in public speaking and presentations.
* Efficient, well organized, and able to handle a variety of duties simultaneously.
* Professional manner, discretion, and appearance.
* Excellent verbal and written skills.
* Effective leadership skills and strong work ethic.

Education Requirements:

* Bachelor's Degree in recreation, leisure services, marketing or a related field highly desirable.
* Certified Pool Operator (CPRO) certification preferred or willingness to obtain
* CPR, First aid & AED Certification preferred or willingness to obtain

Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: WTS International Company Type:
Company: WTS International

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