Help Desk Associate job Santa Monica California
Help Desk Associate job Santa Monica California
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Help Desk Associate Job

Employer Name: SpiderID: 8726040
Location: Santa Monica, California Date Posted: 6/10/2019
Wage: Negotiable Category: Finance/Investment
Job Code: BBBH29780

Job Description:

Job Summary

  • Our Client, a leading financial company, is seeking an experienced Help Desk Associate possessing 3+ years' experience in office facilities/maintenance.

  • This person will join a very collaborative team responsible for day-to-day facilities maintenance.

  • The Help Desk Associate role presents an opportunity to interact with many areas of the company.

  • Hours: some weekends, flexible schedule is a must, OT is highly likely


  • Candidate will manage the maintenance of the building by performing repairs or contracting services as needed.

  • Partnering with business groups to understand facility/maintenance needs and requirements.

  • Maintenance of floor plans relating to onsite & remote locations. Coordination and scheduling of inter-office moves.

  • Review service request via Issue Tracking System (Issuetrak) & determine nature of problem & perform necessary troubleshooting steps.

  • Assist in the movement of furniture, materials & equipment as required. Develop a preventative maintenance cycle for entire office.

  • Oversee environmental health and safety.

  • Respond to facility and equipment alarms for system failures.

  • Provide prompt response to requests and issue from occupants.

Experience Required

  • 3+ years' experience in office facilities / maintenance. The successful candidate will have experience with complex office facilities, general maintenance skills and be comfortable interacting with office staff, as well as maintenance teams, in an ever-changing environment.


  • Proficient in all Microsoft Office products.

  • Strong email communication skills.

  • Basic computer knowledge with working knowledge of office machines.

  • Must have the confidence and excellent communication skills to interact with various levels of business groups and senior management.

  • Ability to work within a team and able to take control of a situation and resolve it with minimal disruption to business operations.

  • Ability to be successful in a stressful, deadline driven environment while still maintaining a strict attention to detail and prioritize issues appropriately.

  • Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement.

  • Must be able to coordinate several activities at once.

  • In addition, the ideal candidate will be: analytical, detail-oriented, flexible and decisive. Proactive & solutions-oriented; innovative. Learning agile; able to adapt quickly and appropriately in accordance with the constant evolution of the company and industry. Responsive to client needs. Collaborative; energized by the open exchange of ideas.

  • In addition to strong organizational skills, the ideal candidate will demonstrate an ability to multi-task and prioritize.

  • To succeed, candidates must be self-starters and strive for results.

  • Seeking people who operate as business owners, adhere to the highest standards and think creatively to realize opportunities, wherever they may be.

Please submit your resume for consideration. Once submitted, feel free to contact Dipal at 201-603-2279 for additional information.

Approx. Duration: 3 months/RTH

About Hired By Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.
Equal Opportunity Employer
WBENC Certified
WOSB Certified
*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

We work hard to match our candidates with the right career opportunities. Let us find you a #MatrixMatch so you can reach your career goals!

Connect with us on LinkedIn and see how we can impact your career!

Hired by Matrix Career Center:

Job Criteria:
Start Date:
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Hired by Matrix, Inc. Company Type:
Company: Hired by Matrix, Inc.

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