Director (Bad Debt) job Columbia South Carolina
Director (Bad Debt) job Columbia South Carolina
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Director (Bad Debt) Job

Employer Name: SpiderID: 8652542
Location: Columbia, South Carolina Date Posted: 5/15/2019
Wage: Category: Collections
Job Code:
Number Of Openings: 1

Job Description:
Director (Bad Debt)


Reporting to the Sr. Director of Operations, the core objective is to increase revenue from new and existing clients by implementing strategies to maximize efficiency and monitor production within the department in addition to ensuring the highest level of customer service is provided to all clients. The Director is also responsible for partnering

with the Sr. Director of Operations to implement collection processes, inventory management and solve performance problems. The Director is responsible for maintaining production standards as well as ensuring that daily, weekly and monthly performance and productivity goals are met. This is a non-fee producing position whereby commissions are based upon performance of assigned agent/supervisor goals, group goals, departmental, and company goals.

Duties included:
Lead a team which consists of medical collectors, supervisors, and managers responsible for delivery of industry- leading results to hundreds of medical practice client s.
Lead in a way that inspires high employee engagement and dedication to facilitate great client
Assist with establishing policies, workflows and procedures to meet business
Supervise the workflow, development of specific plans and goals and performance of team members, including providing ongoing performance feedback and participating in the annual staff performance evaluation process.
Execute disciplinary actions towards staff regarding policy violations and performance issues
Serves as subject matter expert for collection related functions
Drive service excellence using customer data analytics and root-cause analysis to improve the customer experience.
Drive collections improvement through the strategic use of outbound dialing campaigns, letters, and agent performance.
Exceed contractual-based recovery rate minimums for all applicable clients.

Job Requirements:
Key Competencies:
Ability to coach/train others
Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
Strong written and verbal communication skills
Ability to handle and maintain confidential information
Strong work ethics
Job Requirements:
BA/BS Degree in related field or combination of equivalent education and experience
Minimum of 10 years collection experience preferred
Minimum of 5 years in a management role leading medical collection agents.
Demonstrates the ability to coach, motivate and provide performance feedback to staff
Exceptional communication and leadership skills
Expert knowledge of documentation and reporting tools, including use of Microsoft Office (Word, Excel)
Demonstrated ability to independently work under aggressive timelines while managing multiple projects in parallel.
Proven ability to analyze reports and documentation
Experience with Latitude and LiveVox preferred.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Criteria:
Start Date: June 15, 2019
Position Type: Full-Time Permanent
Years of Experience Required: 10 or more
Education Required: Bachelors
Overnight Travel: Less Than 25%
Vacation Time: Less Than 2 weeks / year

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Casual Dress, Regular Employee Outings, Other Benefits

Company Profile:
Temporary Services; Permanent Solutions!

Contact Information:
Contact Name: Wren Walker Company Type: Staffing Agency
Company: Global Personnel Solutions, Inc.
City: Augusta
State: Georgia
Zip: 30901
Web Site:

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