Appointing Center QA Manager job Washington Washington
Appointing Center QA Manager job Washington Washington
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Appointing Center QA Manager Job

Employer Name: SpiderID: 8576560
Location: Washington, Washington Date Posted: 4/18/2019
Wage: Negotiable Category: Civil Service/Government/Postal
Job Code: 2019-39477

Job Description:

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the PeopleŽ since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

Employment is contingent upon contract award.

Job Duties:
*Develop and implement a customer/patient focused comprehensive training program to ensure compliance with program operational standards and contract requirements
*Develop and oversee an effective quality management system designed to:
o Validate training efficacy and ensure consistency of designed training outcomes
o Continuously identify opportunities for improvement while maintaining adherence to contract driven key performance requirements
*Manage and lead team of quality analysts and specialists by developing and mentoring staff, and ensuring effective communication of quality approach and standards
*Establish standards governing customer/patient interactions and implement monitoring programs to ensure program compliance and customer/patient satisfaction expectations
*Design training programs or process enhancements aimed at correcting identified quality issues
*Manage internal and external client expectations related to quality management and effectively communicate MAXIMUS quality standards across the program
*Monitor all operations and related metrics for conformance with internal, external, contract performance, and quality standards
*Schedule and coordinate all of the quality and performance monitoring activities of the quality staff across the program
*Aggregate and analyze quality data and suggest methods for improving quality, design and business processes

Education and Experience Requirements:
*Bachelor's degree from an accredited college or university required
*At least five (5) years of related training and/or quality management experience required
*At least three (3) years of leadership experience required
*Experience in leading, coaching, and communicating to ensure successful training and quality assurance outcomes
*Successful experience reporting directly to a Program Manager/Project Director/Project Manager
*Experience in assimilating quality assurance findings into training programs for continual process improvement
*Experience performing Quality Assurance work regarding healthcare programs, applications, appeals, invoices, change request forms
*Experience processing and reviewing work to ensure quality standards are met or exceeded
*Experience ensuring Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and any additional metrics are met or exceeded
*Excellent verbal and written communication skills
*Demonstrated ability to work well independently or in a team environment
*Ability to quickly grasp and adapt to new concepts
*Ability to rapidly assimilate new information and put it into practice
*Prior military experience particularly in a healthcare setting desired
*Quality Assurance and/or Training experience in a healthcare setting desired

  • Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.

  • In some instances this manager may be responsible for a functional area and not have any subordinate employees.

  • Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.

  • Follows processes and operational policies in selecting methods and techniques for obtaining solutions.

  • Acts as advisor to subordinate(s) to meet schedules and/or resolve problems.

  • Develops and administers schedules, performance requirements; may have budget responsibilities.

  • Frequently interacts with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.

  • Often must lead a cooperative effort among members of a project team.

  • Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.

  • Provides guidance to subordinates within the latitude of established company policies.

  • Recommends changes to policies and establishes procedures that affect immediate organization(s).

A committed and diverse workforce is our most important resource.

MAXIMUS is and Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Maximus, Inc. Company Type:
Company: Maximus, Inc.

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