PACT Mental Health Professional Case Manager job Seattle Washington
PACT Mental Health Professional Case Manager job Seattle Washington
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PACT Mental Health Professional/Case Manager Job

Employer Name: DESC SpiderID: 8570501
Location: Seattle, Washington Date Posted: 4/16/2019
Wage: 47,370.00 - 52300 Yearly Salary Category: Social Services
Job Code: 109319559

Job Description:

Location: Seattle, WA

Days Off : TBD
Pay Range : $47,370 - $52,300 annually
Shift: Day (4/10 Schedule working one day of the weekend)
Insurance Benefits: Dental, Life, Long-term Disability, Medical
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

DESC's Program for Assertive Community Treatment team works in a highly collaborative manner to provide services to participants who have been unable to succeed in traditional treatment settings.

Join the team utilizing a nationally recognized evidence-based practice to make a real difference in the lives of individuals challenged by severe and persistent mental illness! DESC's Program for Assertive Community Treatment (PACT) team is a great opportunity for mental health professionals and social work providers who:

  • Prefer to work with clients in actual community settings such as grocery stores, community centers, sporting events, and client homes. (You like to get out from behind your desk!)

  • Value the lower case load (~ 9-10 clients per team member) which allows more opportunities to interact with and make a difference in the lives of each client.

  • Are excited about the opportunity to do intensive work with very high needs clients.

Studies have shown that the highly collaborative PACT model is more effective than traditional treatment for people experiencing mental illnesses such as schizophrenia and schizoaffective disorder and can significantly reduce hospitalizations. Unlike traditional models where case managers are individually responsible for a group of clients, all members of the PACT team (including nursing and psychiatric staff) are responsible for every participant. The team has daily meetings to review the status of every participant, and make a daily schedule of services in accordance to each participant's current wants and needs.

Team scheduling requirements reflect this commitment to provide participants with intensive wrap-around, 24/7 services at their homes and in a variety of community settings. Team members provide rotating coverage for 12 hours per day Monday to Friday and 8 hours per day on weekends & holidays. In addition, all team members participate in on-call rotations to provide 24-hour crisis coverage.

DESC Employee PERKS:

Over 6 weeks off in the first year of employment
Opportunities for growth
Team building and Camaraderie
Training and Learning that Occurs at your Own Pace
Great Medical and Dental Benefits
Week long Orientation and Training
Retirement Plan
Flexible Spending Account


  • Provide ongoing assessment of participants' mental illness symptoms and make appropriate changes in treatment plans as soon as they are needed. Provide psychoeducation to enable participants to identify their mental illness symptoms and integrate CD services as appropriate.

  • Promote participants' personal growth and development by assisting participants to adapt to and cope with internal and external stressors.

  • Provide individualized assessments, counseling, supportive therapy, coaching and/or side-by-side support to clients to assist their development in the areas of activities of daily living, social & interpersonal relationships, general time management and basic employment skills.

  • Plan, structure & support community based activities such as obtaining and setting up housing, grocery shopping, nutrition assistance, house cleaning and other household activities, money management, social activities and vocational support.

  • Coordinate with outside service providers including inpatient and outpatient treatment services, social security, veterans benefits, legal and advocacy services and personal primary care medical and dental providers.

  • Provide practical help and supports, advocacy, coordination, side-by-side individualized support, problem-solving, direct assistance, training, and supervision to help participants obtain the necessities of daily living including medical and dental health care; legal and advocacy services; financial support such as entitlements or housing subsidies; money management services (e.g. payeeships); and transportation.


  • Provide direct clinical services including individual supportive therapy and psychotherapy to participants on an individual, group, and family basis in the office and in community settings.

  • Utilize a stage-based treatment model that is non-confrontational, considers interactions of mental illness and substance abuse, and has participant-determined goals. Be comfortable with Harm Reduction approaches.


  • Participate in daily team meetings, psychiatric consultations, clinical supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences.

  • Comply with the agency's clinical accountability policies and procedures; maintain current, timely and complete clinical records; participate in quality assurance reviews when assigned.

  • Comply with applicable program research and evaluation procedures.

  • Other duties as assigned.


  • Masters degree in social work, counseling or other relevant behavioral science, or bachelor's of science in nursing.

  • Mental health professional designation, as defined by current WAC & RCW.

  • One year full-time paid work experience in provision of treatment and/or intake work with adults with severe and persistent mental illnesses.

  • Interest or experience in working with participants who are difficult to engage and refer to traditional programs. Ability to deal with participants in safe, calm and therapeutic manner.

  • Proof of relevant professional registration/license (minimum requirement is ability to quickly obtain Agency Affiliated Counselor registration).

  • Good oral and written communication skills including the ability to communicate and work effectively with participants and staff from various backgrounds.

  • Must have a strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services.

  • Able to prioritize multiple responsibilities, work independently and exercise professional judgment.

  • Basic computer skills: email, data entry, file creation, correspondence.

  • Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses. Respect for participant rights and personal preferences in treatment are essential. Clear understanding and respect for the importance of maintaining participant confidentiality.

  • Subscribe to the philosophy of cooperation and continuity across DESC and other outside agency programs and of consideration and respect for participants. DESC expects a high degree of cooperation and collaboration among its staff, programs, and community agencies. The specific duties and responsibilities of each position necessarily requires flexibility cooperation to achieve the organization's and programs goals.

  • Must have a Washington Driver's License and meet DESC driving insurability requirements.

  • Participation in regular on-call rotation (paid) to provide 24-hour crisis coverage (both on the phone & in person) for mental health issues for PACT clients.


DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.


Job Criteria:
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Years of Experience Required: 2
Education Required:
Overnight Travel:
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