"Jacobs National Security Solutions (NSS) provides world-class IT network and service management capabilities; cutting edge cyber threat awareness and cybersecurity solutions; innovative web- and software applications development; and advanced data analytics for major clients in the Intelligence Community, Department of Defense, and Federal Civilian Agencies.
Our forward thinking solutions deliver an integrated approach to IT network design and management, full lifecycle IT service management, IT service delivery, asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of our employees to conduct identity and access management, penetration testing, and vulnerability assessments for our nation's most closely guarded agencies and networks. Our Cyber Security Operations Centers ensure safe, effective network operations for Federal clients while our data scientists are helping stop illegal acts before they can endanger Americans or our way of life.
Jacobs promotes a culture of operational excellence to create a safer, smarter, and more connected world while upholding the highest standards of compliance, quality and integrity.
We continue to thrive and need your talent and motivation to help propel us farther, faster."
***We are offering a 25K Sign on bonus for this position***
Jacobs is currently seeking a NOC Technician Tier 2/Swing Shift to join their team at their customer site in the Culpeper, VA area. This position requires shift work.
The network operations center (NOC) technician provides surveillance and IP network operations troubleshooting. They identify, troubleshoot, and resolve incidents in multiple and complex local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communication systems. This position acts as information distributors and customer representatives. They operate, maintain, and manage telecommunications facilities. Provide project management and systems integration for voice and data communication systems; supervise installation of these systems; and, provide maintenance and support to customers after installation. Specializations include data communications, TCP-IP networks, Local Area Networks (LAN), Wide Area Networks (WAN), COMSEC/TEMPEST, facsimile, cable-to-modem communication, RF (including satellite) communication capabilities, and repair to least replaceable
Dispatching to resolve network cabling and drops to workstation and peripheral equipment
Monitor and Identify network troubles
Troubleshoot and resolve network troubles
Perform courtesy recalls
Ensure network availability and reliability
Manage incident management workflow
Communicate status to customer and management team
Installs, maintains, manages and/or repairs carrier systems (WANs) and their constituent components
Active TS/SCI W/ Poly Required
Typically requires an Associate degree in a computer field and seven (7) years of related experience. Progressive relevant training and/or certification may be substituted for a portion of the experience requirement.
Professional License or Specialized Training in CCNA and ITIL Foundations is preferred
Someone that is new to the career field or occupation, such as a recent college graduate with either course related experience and/or full or part-time work experience totally less than three (3) years of experience specific to the skill
Be able to troubleshoot and resolve network issues and ensure the network is available & reliable
Extensive knowledge on a variety of telecommunications platforms and IT systems
General knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Awareness of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Shift work is required: Day, Swing, or Mid shift