Associate Program Manager, Meetings and Events Job

An integral part of the CWT Meetings & Events (CWT M&E) team, the Associate Program Manager supports the strategic success of our high-profile technology client accounts. The Associate Program Manager socializes CWT's value proposition, understands account specific business requirements, seeks to secure new business opportunities, provides feedback for program enhancements, and supports contracted service level agreements.

Responsibilities Include

* At a program level, act as a primary point of contact for Key Stakeholders and Meeting Requestors

* Create and maintain an account specific Stakeholder Map

* Action initiatives and support projects in alignment with an account specific Stakeholder Engagement Plan

* Answer questions regarding the meeting registration process, meeting and event related policies, CWT M&E services, CWT Group Air services, preferred vendor program(s), and general inquiries

* Create and deliver Statements of Work for projects serviced by CWT M&E

* Track invoices and payments associated with signed Statements of Work

* Support account specific Orientation (training) for CWT M&E on-demand staff

* Own and maintain an account specific Problem-Resolution Plan

* Work closely with supplier partners and internal stakeholders to ensure quality and timely delivery

* When designated, act as the Meeting Technology Administrator and subject matter expert

* Collaborate with Sourcing Specialists, Meeting Planners, Attendee Registration Specialists, and Web Builders to perform weekly data quality control audits to ensure all meeting and budget data is current and accurate per contracted Service Level Agreements

Knowledge, Skills and Abilities

Minimum three years of meeting/event management experience

CMP or formal Project Management designation preferred

Strategic Meetings Management experience preferred

Experience working with global or multi-national clients and suppliers

Strong relationship management and facilitation skills