Performance Measurement Analyst (DM1) job Columbus Ohio
Performance Measurement Analyst (DM1) job Columbus Ohio
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Performance Measurement Analyst (DM1) Job

Employer Name: SpiderID: 8231431
Location: Columbus, Ohio Date Posted: 12/4/2018
Wage: Up to $0.00 per year Category: Utilities
Job Code: 50258

Job Description:

Performance Measurement Analyst. The Performance Measurement Analyst in this contract role in Columbus, Ohio provides client leadership with regular analysis and reports on the overall value of service provided by Corporate Business Services. This entails assisting with the analysis and reporting of the quality of service provided by service providers based on status reports, performance and customer satisfaction data.

Role Details:

  • The Performance Measurement Analyst helps promote continuous improvement driven by best in class standards.

  • This position works closely with the Service Providers' Business Office, appropriate Service Provider Delivery Managers, and IT departments to define services scope, service levels and performance metrics, which effectively support business requirements. This includes streamlined service level agreement performance validation processes, steps to validate service level agreement performance, and processes to deal with any anomalies.

Key outcomes for success include:

  • Clearly defined reporting mechanisms, including consumption tracking and analysis

  • Performance reports and scorecards that accurately reflect the service provider's overall quality of service, including SLAs met, customer service and other metrics deemed important by client business leaders

  • Timely and high quality benchmarking analysis

  • High functioning Performance Measurement processes that are continuously improved

  • Corporate Business Services customers who understand and agree with the reports indicating value of service

  • A high functioning Performance Measurement team

  • Effective working relationships between IT, business, Service Providers, Accounting, and internal and external auditors.

Essential Responsibilities:

  • Work closely with the Manager and Service Governance team in developing and ensuring the maintenance of financial and service tracking and reporting methodologies

  • Collaborate with Service Providers and IT Departments to achieve results

  • Turn raw data into management information in a format that is meaningful and easy to use; will use both Excel and ServiceNow reporting to achieve these results

  • Analyze data and reports to identify trends, develop forecasts, draw summary conclusions and create action plans

  • Prepare executive level reports and audit findings

  • Work closely with the financial professionals to help determine monthly performance credits / penalties associated with a specific service provider

  • Prepare studies, recommend actions, and implement new procedures related to new issues

  • Review and analyze system policy changes/new business initiatives for impacts to Performance Measurement processes, procedures or reports

  • Lead the collection and analysis of benchmarking data

  • Prepare exhibits for rate case filings and respond to interrogatories

  • Participate as performance measurement representative in cross-disciplined teams developed to research and analyze corporate business issues

  • Generate ideas for continuous improvement and participate in continuous improvement projects

MUST Have to be considered:

  • Technically advanced in Excel (spreadsheets, pivot tables)

  • Must have ServiceNow experience

  • Tracking performance of service providers and how they are performing against SLA's

  • Must have strong and polished people skills, collaboration and attention to detail.

  • Must have Sr. level analyst experience as outlined in job description.

Additional Requirements:

  • Bachelor's Degree or equivalent work experience

  • Experience in outsourced environments and working with legal counsel

  • Advanced skills with computers, MS Office Suite, MS Project, and Visio

  • Ability to learn new concepts quickly

  • Excellent analytical abilities, including process analysis and development, and problem solving

  • Working knowledge of industry-specific regulatory requirements (i.e., SOX, State and Federal, etc.)

  • 4+ years of IT performance reporting development and analysis experience or related work

To view all our open positions, please go to:

Job Criteria:
Start Date: 01/07/2019
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Fast Switch LTD Company Type:
Company: Fast Switch LTD

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