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Collections Representative Job
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| Employer Name: |
SpiderID: 8165953 |
| Location: Gray, Tennessee |
Date Posted: 11/14/2018 |
| Wage: |
Category: Collections |
| Job Code: |
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Job Description:
At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.
Achievements with impact: that’s what drives us. How about you?
We are looking for Customer focused people to fill the role of Collections Representative providing Customer Payment Resolutions. This is a solutions oriented role, that is a fast-paced and relies on the ability to think and react quickly, formulate creative solutions, and serve clients with the utmost dedication. We offer competitive compensation plus a monthly incentive.
On a day to day basis our Collections Representatives will be called on to:
·Work with customers on payment plan solutions to resolve delinquencies with cardholders.
·Help a client avoid credit damage/bankruptcy
·Educate clients on how to rebuild their credit and maintain a healthy credit score
·Use a computerized system for tracking, information gathering, and/or troubleshooting
·Support your team in achieving their monthly repayment and service targets
·Take part in career development and skills training sessions
·Challenge yourself to go one better for clients and raise the bar for excellence in customer service
Must Apply online: jobs.citi.com/gray
Job Requirements:
·Minimum 1 year customer service experience preferred (financial services, call center, retail, etc.)
·High School Diploma, GED or equivalent experience
·Proficiency with Windows based applications
·Excellent communication and negotiation skills
·An understanding of Collections fundamentals preferred
·Experience working in a fast-paced environment
·A commitment to dealing with clients and team mates with the utmost integrity and transparency
·Thick skin and an unflappable nature—the ability to deal with a variety of personalities and scenarios
·The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations
·An open and friendly way of communicating that can put clients and colleagues at ease
·A strong interest in continued learning and career advancement opportunities
Citigroup Inc. and it subsidiaries (“Citi”) are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic.
Must Apply online: jobs.citi.com/gray
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: Entry-Level
Education Required: None
Overnight Travel: None
Vacation Time:
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement, Casual Dress, Company Cafeteria
Company Profile:
The Gray site is a strategic site for Citigroup, with multiple lines of business located on campus. We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization.
Together, we serve Citi’s Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.
Must apply online: jobs.citi.com/gray
Contact Information:
| Contact Name: Mindi Wheeler |
Company Type: Employer |
| Company: |
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| City: Gray |
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| State: Tennessee |
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| Zip: 37615 |
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