Helpdesk Specialist Technician - Secret Clearance job El Segundo California
Helpdesk Specialist Technician - Secret Clearance job El Segundo California
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Helpdesk Specialist/Technician - Secret Clearance Job

Employer Name: SpiderID: 8135138
Location: El Segundo, California Date Posted: 11/6/2018
Wage: Negotiable Category: Military
Job Code: 2018-49036

Job Description:

� Screens; refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

� Installs; configures; and upgrades computer hardware and software.

� Provides end-user software troubleshooting and support.

� Applies advanced diagnostic techniques to identify problems; investigate causes; and recommend solutions.

� Provides troubleshooting and support.

� Participates in the administration of e-mail systems.

� Provides phone and help-desk support for local and off-site users.

� Analyzes customer needs to determine functional and cross-functional requirements.

� Maintains current knowledge of relevant technologies as assigned.

� Participates in special projects as required.

Associates Degree in a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.

1-3 years of directly related experience supporting help desk operations.

Skills and Abilities:

Comprehensive knowledge of the principles; methods; and techniques used in computer troubleshooting and support.

Comprehensive knowledge of desktop operating systems and applications.

Active DOD Secret Security Clearance

DODM 8570 IAT Level-II or higher certification required (Sec+ CE; etc.) required

ITIL V3 Foundation or HDI and Microsoft or Cisco related certifications desired

******* A current and active Government DoD Secret security clearance is required.


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: General Dynamics Network Systems, Inc. Company Type:
Company: General Dynamics Network Systems, Inc.

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