Sr. Help Desk Technician - Secret Clearance - Crane, IN job Crane Indiana
Sr. Help Desk Technician - Secret Clearance - Crane, IN job Crane Indiana
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Sr. Help Desk Technician - Secret Clearance - Crane, IN Job

Employer Name: SpiderID: 8135058
Location: Crane, Indiana Date Posted: 11/6/2018
Wage: Negotiable Category: Military
Job Code: 2018-48771

Job Description:

Help Desk Technician (Senior)

Crane Indiana

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

2. Installs, configures, and upgrades computer hardware and software.

3. Provides end-user software troubleshooting and support.

4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.

5. Provides troubleshooting and support.

6. Participates in the administration of e-mail systems.

7. Provides phone and help-desk support for local and off-site users.

8. Provides guidance and work leadership to less-experienced technicians.

9. Maintains current knowledge of relevant technologies as assigned

10. Participates in special projects as required.

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Provide end user support by answering and troubleshooting calls received by the Crane "Legacy" Help Desk Hours of operations are 0600 - 1600 EST

Enter pertinent data on each call into the designated Help Desk application

Provide support by means of deploying, tracking, auditing and returns for mobile device service requests

Enter and maintain the mobile device data using the mobile device tracking system application

Receive and process all computer access forms and non-disclosure agreement forms

Provide end user support ticket logging for Corporate Systems

Update Total Workforce Management System

Serve as a Trusted Agent and/or PIN Control representative for SIPR and Alternate tokens

Provide support for the ordering and distribution of SIPR and other alternate tokens, including providing training to the end user

Assist in the out-processing of government employees for IT related items

Assist in the creating and deletion of RDT&E user and administrative accounts

Encode CAC badges for building access and assist in adding, modifying and deleting users from the building electronic access control system

Distribute landline telephones as requested

Maintain an accurate log of distributed landline telephones and mobile devices

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

3-5 years of directly related experience supporting help desk operations.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: General Dynamics Network Systems, Inc. Company Type:
Company: General Dynamics Network Systems, Inc.

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