Debt Collection Specialist job COLORADO SPRINGS Colorado
Debt Collection Specialist job COLORADO SPRINGS Colorado
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Debt Collection Specialist Job

Employer Name: Recovery Management Group, LLC SpiderID: 7958137
Location: COLORADO SPRINGS, Colorado Date Posted: 9/14/2018
Wage: $12.00 to $14.00 Category: Collections
Job Code:
Number Of Openings: 1

Job Description:
Job Description

The Collections Specialist is the primary representative responsible for managing consumer accounts while operating within the strict requirements of our clients as a member of the Collections team. This position maintains a positive relationship with the consumers and requires excellent negotiating skills. This position operates under strict guidelines and high expectations for meeting key performance indicators.

Essential Duties and Responsibilities

Primary responsibilities include, but are not limited to the following:

Placing outbound collection calls and receiving inbound collection calls in a call center environment.
Providing quality service regarding collection issues; suggesting options and seeking out the best method for repayment of the debt.
Negotiates payment arrangements with consumers.
Reduces delinquency on consumer accounts
Monitoring and maintaining assigned accounts.
Accountable for collections on assigned accounts.
Report and, if possible, reconcile consumer disputes as they pertain to payment of outstanding balances that are due.
Provide excellent & considerate service.
Responsible for escalating calls to a supervisor when appropriate.
Reviews consumer accounts, makes recommendations, and implements appropriate action under the guidance of the Collections Manager.
Performs skip-tracing activities to discover consumer information.
Responsible for accurately and completely detailing account information.
Manages and maintains precise accuracy in individual account queues.
Must adhere to all Fair Debt Collection Practices Act (FDCPA) regulations as well as applicable State regulations.
Establishes and maintains professional relationships with consumers and team members.
Maintains a high degree of mental agility (is able to talk, type, and formulate plans of actions in a short period of time)
Must meet strict deadlines, reach attainable goals, and handle multiple priorities at the same time.

Job Requirements:
General Skills/Competencies

Excellent oral and written communication skills
Excellent negotiation skills
Excellent organizational skills and attention to detail
Strong understanding of collections laws
Communication skills
Problem Solving
Trust and Integrity

Job Criteria:
Start Date: immediate
Position Type: Full-Time Permanent
Years of Experience Required: 3
Education Required: High School
Overnight Travel: None
Vacation Time: 2 weeks / year

Company Profile:
Recovery Management Group, LLC is a full-service Debt Collection agency located in Colorado Springs, Colorado. We provide debt collections services to the Credit Union industry for all non-performing and charged off accounts. The ideal candidate “must” have industry experience as a 3rd party debt collector.

Contact Information:
Contact Name: RON DEFELICE Company Type: Employer
Company: Recovery Management Group, LLC
State: Colorado
Zip: 80918
Web Site:

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