VIP Travel Counselor job Phoenix Arizona
VIP Travel Counselor job Phoenix Arizona
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VIP Travel Counselor Job



Employer Name: SpiderID: 7911841
Location: Phoenix, Arizona Date Posted: 8/31/2018
Wage: Up to $0.0 per year Category: Travel Agent
Job Code: 180003X8

Job Description:

You delight the traveler/travel arranger



Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances


Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation.



International travel arrangements should comprise 50% of total bookings



Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel


special


Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation



You build CWT's commercial value


Sell products that are of commercial value to CWT and contribute to CWT's profitability


Operates with discretion for clients and the travel arrangers


Follow company procedures, guidelines and standards


Remain current on value we provide to each customer


Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate


Adapt and change as requirements of the business change


Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business


You represent and strengthen the CWT brand in how you work on a day-to-day basis



Minimum High School diploma or equivalent


5-7 years experience in the travel industry in a similar position or in a customer service center required


Superior written and verbal communication skills (in person and on phone)


Proficient in Sabre GDS


Very customer focused and service oriented


Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination)


Ability to handle multi-cultural clientele


Diplomatic problem solver and results-driven


Adaptable and motivated to learn


Proficiency in technology to research options and to complete process requirements


Knowledge of the Microsoft Excel, Avaya phone system, Moxie, and Power Express a plus


Preferred understanding of international travel as well as requirements (e.g. visas, passports and immunization requirements) as to comfortably advise clients of those requirements



Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Carlson Wagonlit Travel Company Type:
Company: Carlson Wagonlit Travel
City:
State:
Zip:

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