Attendee Management Specialist job Minnetonka Minnesota
Attendee Management Specialist job Minnetonka Minnesota
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Attendee Management Specialist Job

Employer Name: SpiderID: 7909311
Location: Minnetonka, Minnesota Date Posted: 8/30/2018
Wage: Negotiable Category: Travel Agent
Job Code: 18000443

Job Description:

An M&E Attendee Management Specialist excels at providing unparalleled customer service to meeting attendees, while also ensuring we exceed our client's goals. This role requires excellence in exceeding client expectations, managing deadlines, and making quality decisions.

Our Attendee Management Specialists play an important part of our clients overall strategy by focusing on the attendee experience which impacts our client's reputation. The Attendee Management Specialists manages the attendee experience and ensures all of their needs are met.

This role communicates directly with clients and attendees to ensure a seamless registration process. These meetings and events may be complex in nature, require high touch, and outstanding customer service. Attendee Management Specialists have ultimate accountability and take the lead role on all registration and attendee reporting to ensure a smooth logistical process.


Responsible for all aspects of attendee management including overall attendee satisfaction

Provides unparalleled consultative customer service and the customer experience to meeting owners and attendees

Coordinates and supports meetings with meticulous attention to detail according to corporate standards

Provides solutions and actions attendee logistical requests and changes

Ownership and communication of attendee registration, reporting, and surveys

Partners and supports the internal stakeholders, including Meeting Planners, throughout the planning process

Responsible for providing accurate and timely reports to all vendors as required including, Hotel, Air, DMC, AV, etc.

Management of attendee communications including save the dates, invitations, confirmations, pre-conference materials, KBYG communications, etc.

Attrition management - room block and sub-block management, multi-venue management, and roommate matching services

Provide attendee summaries and reports to clients including escalating approvals as needed

Proactively escalate potential client or program issues for timely resolution

Meet and exceed client service level agreements in regards to relative functions

Constantly identify and strive for continuous improvement of M&E processes, procedures and tools

Travel on-site for assigned programs as requested

Successfully manage email communication via dedicated email boxes

Complies with M&E technology usage as required

Time tracked as requested by management

Part of a call center environment to answer attendee related matters

Strong computer proficiency in Microsoft Office Suite including excellent Excel skills

Superb customer service skills

Strong communications skills: verbal and written

Ability to remain calm and composed under stressful situations

Strong multi-tasker who works well under pressure

Ability to travel to programs as needed

Knowledge of CVENT is a requirement; other registration tools a plus

Comfortable working with deadlines and timelines

Comfortable working in a virtual environment or an office

Language- English and French Canadian or Spanish a plus

Shift variation as needed. Normal business hours Monday - Friday 8:00 a.m. to 8:00 p.m.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Carlson Wagonlit Travel Company Type:
Company: Carlson Wagonlit Travel

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