Manufacturer IT Support Specialist job Vancouver British Columbia
Manufacturer IT Support Specialist  job Vancouver British Columbia
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Manufacturer IT Support Specialist Job



Employer Name: SpiderID: 7857995
Location: Vancouver, British Columbia Date Posted: 8/15/2018
Wage: Category: Import/Export
Job Code: 2115587

Job Description:
Job Type: FULL-TIME PERMANENT
Starting Salary: Up to $45,000.00 + Full Benefits Package

As a family owned and operated business, we make sure everyone is welcomed into our family. The benefits we have in place for our employees extend to their own families as well. Just as every family has values they live by, our family values include high ethical standards, social responsibility, enhancing the communities we work in, and the well-being of all our stakeholders.

Find out for yourself - Apply today. Enjoy your job again!

Overview of Position
The IT Support Specialist position is the first line of contact for our system users. The IT Support Specialist will deal with the day-to-day operational and helpdesk issues, either resolving directly or following through by escalating to the appropriate resource. The IT Support Specialist will get involved in all aspects of our IT which includes all hardware (servers, workstations and laptops), network (LAN, WAN and Internet), Helpdesk (user account creation and user support), data (Backup and Restores) and applications (Windows, Office and the business applications).
Key Accountabilities
General:

Adhere to IT policies ensuring data and system security and the proper use of IT equipment and services are maintained.

Keep abreast of new technologies and services by attending seminars, taking courses, acquiring certifications and corresponding with other industry professionals.

Participate in IT projects when required.


Helpdesk:

Respond to all user requests in a timely and professional manner.

Log user issues into the helpdesk tracking tool; work to resolve the important issues as soon as possible; and call for assistance and/or escalate as required.

Setup new users with an account, and configure required hardware.

Provide basic IT infrastructure training to new users.


Hardware:

Configure, repair and ship workstations and laptops.

Assist with maintaining inventory records of hardware.

Support and configure the corporate standard for wireless devices such as iPhones


Networking:

Assist in installing and programming routers, switches and wireless access points.

Configure and support networked printers, copiers, and scanners.


Data:

Assist in the maintaining and monitoring of the daily backups.

Assist in keeping up-to-date documentation of system configurations.

Assist in data recoveries as required.

Record and monitor software licenses for compliance.

Provide application support to employees.


Core Competencies:

Ability to troubleshoot, analyze and research problems to find effective solutions quickly and logically.

Ability to explain resolutions and recommendations to all levels of employees.

Willing to prioritize work to fit with work load of colleagues and co-workers.

Is sensitive to the different needs of end-users.

Ability to understanding new technology and emerging trends, and how it may apply.

Completes tasks in such a manner that it does not require checking from another.

Ability to multitask and prioritize several requests, occasionally under time pressure situations.

Excellent written and verbal English communication skills.


Minimum Qualifications:

Ability to work in an environment with frequent interruptions from users requesting service and support.

Strong knowledge of current Microsoft environments including desktop and server operating systems, remote desktop services and server administration (Active Directory).

Understanding of Network administration including the physical devices.

Understanding of desktop administration (local and remote administration).

Understanding of the difference between physical and virtual servers.


Send us your resume today!


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Contact Information:
Contact Name: Net Hire Company Type:
Company:
City: Vancouver
State: British Columbia
Zip:
Web Site: http://www.customerservicejobsandcareers.ca/jobs/apply/1534193341.html

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